Customer Ratings & Reviews

guys were great! very nice and very professional! I would highly recommend using them!

Techs were friendly, worked clean, knowledgable and very professional. Extremely happy.

David and Marcus was great thank you for your service and putting my walls mount up

Awsome. Great !! Love it . Really good ! Recommend it

THEY AGENTS WERE THE TWO BEST ONES EVER OUT OF ALL OF ALL MY EXPERIENCES

The agent installed my TVs and connected all devices.

Best Buy sometimes uses a 3rd party company-STOP!- Use the GEEK SQUAD ONLY!

Quality job, technicians knew their stuff. Very efficient and neat and tidy when they left.

Love my new Samsung smart TV. Picture is very crisp and bright. Geek squad installed.

The Geek Squad set up the TV and explained how it operated to my satisfaction.

Perfect Stand for my new TV I purchased at Best Buy!!!

The agents mounted our tv and connected all devices.

Using it as an always-on display, this tv has exceeded expectations with no burn-in.

TV mounting service for our home was fast and neat

While the television I ordered is amazing, the delivery and installation experience has been quite frustrating. First, my delivery/installation window was 12/3 between 7 AM - 10 AM. I received a text on the morning of 12/3 to confirm. However, the delivery team did not arrive until around 5 PM. Upon arrival, I was informed that the Best Buy essential mount would not work because my studs were too far apart. The team promised to return the Best Buy Essentials mount and I ordered the correct mount in the store. My television was installed the following day. However, it has been over a week and the installation team has not returned the Best Buy essentials mount so I can obtain my refund. Despite multiple calls, discussions with chat support, and pleas with the installation team (I have their direct number) this issue remains unresolved. I hate leaving bad reviews, but I wish someone would just return the mount and refund my purchase. I honestly wish I would have just returned it myself, but I thought Best Buy's installation team would return it to Best Buy. I figured they had to return to the store to pick up new delivery items so I left it in their hands. Big mistake!

Tech was great and honest. He was quick. And informative

Geek Squad did a great job. They were friendly and professional.

Excellent, punctual service. Great explanations and advice by Geek Squad reps. Very pleased.

Thee agents remounted my TV and connected to all my devices

Installer was awesome! Quick and very efficient and polite!