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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 168 Showing 3,341-3,360 of 38,694 reviews
  • Rated 5 out of 5 stars

    Definitely wothwhile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service! They arrived on time and stayed long enough to make sure everything was working. I called them back to tweak an adjustment on my sound system and they were prompt and courteous. Shane is an exceptional Tech, both his knowledge and his personality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff was very professional, friendly, knowledgeable, and all around great guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job installing wallmount and soundbar. They took their time to insure quality installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents mounted my TV in less than 30 minutes. Very professional and very clean install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was better than I expected, fabulous.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installers were excellent. They explained every step and outlined what our choices would do to enhance or restrict our enjoyment of the TV. They made sure we could actually use the remotes and understood what they could do. I couldn't give Marco and Ethan enough commendations they did a great job and were pleasant to have in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Free mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Samsung TV came with free mounting service. I got a 75 inch TV, So it was very nice to have this service with such a big TV. Definitely pleased with the placement on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS hooked up my television in no time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents arrived and very courteous. Pulled mounting bracket out of box, made connections on televisionn and attached to wall. Checked for balances Finished in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value at a low price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use in our bedroom. Perfect size with clear picture. Easy to program. Great value for under $125.00

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service and Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team of two came over and set up my TV. I could have done this with friend, but was very glad I chose to have the team do the install. The confirmed that TV was setup correctly, tested and quickly tuned the picture, made sure the sound system was connected correctly. They also took all the packing materials and box and said that it was ok to not keep the box with Best Buy even if the TV has to be returned. So far the Sony TV and installation from Best Buy has been one of the best decisions I made. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cole was very professional and friendly. TV was hung quickly and thoroughly explained features afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were awesome, they did such a great job mounting the 75inch tv and answering all my stupid questions. They even brought a sound bar mount, which I did not order, so the bar could be attached to the screen and not the wall, looks so much better. I want to give each of them a 50 dollar tip. Please charge my credit card 100 dollars and give me a heads up when they have been given the tip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Instaled my TV and Soundbar perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians did an excellent job hooking up our news tv above the fireplace and attaching the soundbar. We love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great install. The team of 2 showed up on time and communicated ahead when they would be on-site. Flawless hanging and made sure we were satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You go Geek Squad!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad crew showed up right at the start of my appointment time frame. Very professional and thoughtful in their work. We had to move the existing mount down a bit due to the new TV mounting setting is much lower than my old TV. Nonetheless they took on the challenge and was able to utilize my existing mount and made it fit perfectly. Thanks guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician's name whom mounted our televisions is Jeff Hollandsworth. He did a phenomenal job. Not only did he mount the televisions perfectly but gave me a very informative block of instructions on making older gaming system compatible with them. He also sent some connectors he's saved to connect my Dreamcast. He is an awesome technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed my wall mount

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this service. They are always so courteous and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time, they were polite and thourough. They took the time to make sure I knew how to use our new device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are golden!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect install and suggestions. Very knowledgeable and experienced.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Erkie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the guys did a great job on installation, cleanup, etc. my only reason for not giving a five star is I waited a long time for them to get there they were late and I think Best Buy could do a better job of targeting a start time, when you make a reservation, they don’t even tell you whether it’s gonna be morning or afternoon until like the day before which doesn’t give you much time to plan for anything

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A Little High

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave four stars because I don't think the cost was a little high for the amount of work done. They did a good job of mounting the TV. One of the speakers is a little off on alignment but I think I can correct it. I think the cost should be $50 cheaper.

    I would recommend this to a friend