Customer Ratings & Reviews

Geek squad surveyed our request in person. Our job wasn't easy as it involved penetrating tile wall. A risk of fracturing beyond the installation point was high given the tools, the weight of what would be hung up (a 65" tv mount + the unit iteself). After thorough consultation, the crew precisely conducted the install. It was done as perfectly as can be. The work has held up through July 2020 and zero problems have been experienced. This crew exercised the highest care. They know their job and execute it with the best of them. I recommend Geek Squad for home installation of your purchased items from Best Buy.

This was my first experience with the geek squad but it will not be my last! They showed up on time and did a great job. They were very helpful and knowledgeable as well as respectful to our home.

Premium TV Mounting (TV Connect and Setup Included) made the whole installation a breeze. The Geek Squad tech was prompt, courteous, Cleaned up after himself and removed the old CRT tv and made things great.

They were very precise in showing me where the tv would be on the wall by placing temporary tape showing where it would be and had me choose how high or low to mount it. They had good input to help me decide. I had purchased the wall mount and surge suppressor to match my walls and everything went together beautifully. They helped set up the Google TV part of the tv, which was great as that part is all new to me. When finished they hauled out all of the packaging and cleaned up. It was great.

Geek Squad is the best at Best Buy. Professional and Instructional. I had Kennan Conner whom took his time and patience with me as I'm not a geek but I'm learning. Kennan did a wonderful job. I usually pick up after workers installing items but I the installation was complete it was instruction time. Very informative as to teaching me how it works and as I keep playing with it I learn more. I can't thank you enough for making my day installing my new TV. Thank you so so much.

Your service technician did an excellent job. He was very professional and polite. He had his assistant or very helpful explain throughout the process and which they were doing, as well as giving me some pointers and passing on some knowledge for me to use once they left, it has been very useful and I am very appreciative of it.

I was skeptical about using geek squad, but my experience was very smooth at least. My agent mounted easily and installed fast. Might be a bit pricey, but was worth it. I would recommend still.

Geek Squad came out and mounted our new tv. I suppose it wouldn’t be impossible to mount and set up a 75” tv yourself. The real issue is getting it to the house. Several times I’ve been at Best Buy and have seen someone trying to cram a big screen into their personal vehicle. They brought it in, set it up and took all the packing materials with them. They were very professional and fast. Answered all my questions and I couldn’t be happier with their service. I highly recommend utilizing this service and like with most delivery services...don’t forget to tip.

The agents that mounted my tv were knowledgeable and professional. They answered all of my questions. It was an excellent experience!

The two agents were on time, very professional, did an excellent job and did it very quickly and efficiently. Very helpful in explaining the TV and mounting worked.

The install team did a great time mounting 2 TVs perfectly

The agents set up the wall mount and 75 inch TV . and the sound bar . they set up all of our gaming , Netflix ,Disney plus and Amazon movies. and showed us how to get to and work everything on the TV. they were very professional.

The service guys was outstanding they did the installation in a timely manner

Awesome set up after horrible delivery experience. The delivery team did a no -show 2 weekends in a row. I retuned all of the accessories to the store to cancel tne order. The manager, Lily, Jessica S. ( my salesperson) and the installers ( Ramon and Khalik) turned the whole situation around and saved this sale. No one should have to cancel the order to get the item delivered. There is a lot left to be desired with delivery. It ended well due to the team I mentioned earlier. Thanks for allowing a platform for feedback. Artra Watkins

The Geek Squad mounted my TV's, set up all the devices, and took my old TV's away so quickly! They were very friendly and professional and I would definitely use their services again!

The Geek Squad installer did an excellent and neat job installing my 55” TV set. Everything plumb, level, and centered. He answered my questions and asked me questions.

Ben is a very professional, prompt and polite. On both service installations, he has done a great job and always cleans up before leaving the service area. Thanks Geek Squad!

Fast friendly and efficient! Geek Squad was able to mount one of the biggest TVs we have ever seen!

Great job for a difficult installation, full service, consultation, cable purchasing, etc.

The geek squad removed the existing tv moved it to another room; installed the new LG TV and disposed of it. They setup both tv’s Everything was completed efficiently. I highly recommend the geek squad.