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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1693 Showing 33,841-33,860 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek Squad Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys mounting the tv were great! Very helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guy that mounted out tv was fantastic!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed sooo fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely would recommend , great job and very professional and on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. The guys were very nice and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great investment!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wall mounting of my new tv was very well accomplished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks did a nice clean job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks did a nice clean job and got every thing working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very friendly and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 person team that installed the tv and mount on the wall were FANTASTIC!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a very good job at hanging the television. Would recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Friendly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my tv and hooked everything up. Very friendly and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install tv's

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very friendly and installed our new tv's quickly.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Installers hired by Best Buy need to do better.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though we have a contract with Geek Squad, the people who came to our home to install the new TV kept wanting more money for things that were supposed to be covered under the contract. They kept using our ladder instead of bringing one in from their truck. We had to have them back to correct their problem on 2 different occasions & I finally had to talk with the outside supervisor of the men. Also took pictures of the problem & showed them to Store Manager & Geek Squad Manager (who were very helpful in getting the problem taken care of). I feel if this happened to us, there are probably others who haven't said anything about it too. The store Geek Squad personnel are great, but I wouldn't want to use the installers again.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate you offering your feedback on your recent Geek Squad Service appointments. I am glad to hear the Store Leaders were able to get involved to make this right, but it is always our goal to provide the best service possible, the fist time around. Please know, if you require assistance in the future, our teams will be available to ensure the process goes as it should. Again, thank you for taking the time to share your experience with us.

  • Rated 5 out of 5 stars

    Worked well for my installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was as described. I was satisfied with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is amazing. Leave it to the experts!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional. Efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service Very professional Would highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professionally installed thurough fast efficient great job!! thasnk you!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sub Contractor for Geek Squad Provided Sub Par Ser

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived without all my purchased parts to set up and install the tv and soundbar. Had to return on a different day to complete the job.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great job and on time. Great communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job on removing and replacing tv in living room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again Geek Squad did an excellent professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installer, Carlos was patient and thorough.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos showed all of the things I could do with my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good workmanship

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall did everything I expected and cleaned up the area

    I would recommend this to a friend