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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1695 Showing 33,881-33,900 of 38,693 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is very professional and gets the job done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work, well done. The item was delivery and installed on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service you can definitely rely on geek squad.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sickness on the Geek Squad Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scheduled Geek team never came out to our home to perform the service (installation and set up of our newly purchased 65inch TV system) due to sickness of a member of their team. This site forces an Overall Rating; therefore, I selected 2 stars....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was on time and did the work just as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and a great experience. I would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who mounted my tv was really nice and helpful!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Doesn’t Play All Regular Channels

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV does not play all of the commercial channels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by the guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job. I would recommend the geek squad to all of my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great! Work was done on time!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did a great job and were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    get a gee squad...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this service offer by best buy, is awesome!the technicians are very acknowledged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good tech assist experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was on time, knowledgeable and efficient. Explained his work and the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT WAS QUICK AND EASY, CAME QUICKER THEN EXPECTED.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed the new tv and answered quest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents did good job and answered all our questions

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    T.V.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 1 open box returned, This one works perfect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took longer than expected to mount my tv. Also they didn’t ask if I needed anything hooked up to it. They didn’t show me how to take it down and it’s so close to the wall that I can’t connect my antenna.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always recommend and use the install service. I have never been disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hangin it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv mount to hang a big tv. Our tv is 75" and it holds up in perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hangin it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv mount to hang a big tv. Our tv is 75" and it holds up in perfect

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad outsourced to a 3rd party vender that scheduled me for a time between 7am and 7pm then said they would be there between 1:30pm and 4:30pm. Didn’t show up until around 5:30pm and had no clue how to setup a TV. Had to show them where the power plug went. Called best but to ensure a geek squad member could come and fix my issues and they again outsourced to the same 3rd party company. I had to drive to the store a speak with the GM to try and get things fixed.

    No, I would not recommend this to a friend