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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1703 Showing 34,041-34,060 of 38,693 reviews
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV in a very short amount on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. Very polite and professional!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible terrible service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered a tv, waited 2 weeks and best buy sent the tv to our old house 6 states away. I was then told the tv i ordered was out of stock. They told me the fastest way to get a new tv was to go to the nearest store. Off i went to the store, paid for the tv and service, waited another 2 weeks. Then comes the day of arrival, 2 hrs prior to my delivery time Best Buy calls me and says it has to be transfrered to another agent and the next available day is August 12. After spending a ton of money at Best Buy over the years, this was my final straw. Buyer beware with this company, its like russian roulette if your delivery is going to show up!!!! Awful!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and very professional! Would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They really did a great job they worked to perfection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our tv and the installation process was easy and convenient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    prompt service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    arrived on -time professional and prompt explained use thoroughly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great professional mounting. Clean install. Took all cardboard from packing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ideal Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed this perfectly. Love that no cords can be seen.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mounting was outsourced. We were given a window of 12 - I for appt. waited at home All day and. I one showed up. We were told they would call before they arrived. No call. That. If Jr I was on hold for 45 minutes to be told they tried calling and. I one answered so they did not come. I was home all day. Rescheduled for following week. Again. I call before they came. Two young men arrived and asked where the TV was. I informed them they were supposed to bring it with them. Had to go to stores to get resolved. Another 35 minutes waiting for them to determine what went wrong. After 3 tries TV installed

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 4 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were timely and friendly - didn’t expect tv to be installed so close to an adjacent wall - a little disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick installation!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted my tv quickly and great customer service !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was super professional and great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job thank you so much for your service !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job guys! Geek squad installed my tv quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this TV and we got it for a great price!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. Much better than our old mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They got in and out very quickly. Wonderful job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service! Professional installation!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. I would definitely use this in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service in handling my equipment which was really expensive

    I would recommend this to a friend