Customer Ratings & Reviews

They were quick, efficient, knowledgeable and on time. They were also patient in problem solving with some of my lack of preparation....lol.

The queek squad really does a great job We have had them do several jobs for us and always have been very satisfied. Friendly and efficient and usually on time.

Two geek squad personnel arrived within the designated times and quickly and professionally attached the mount and tv on my patio. These guys were an awesome team! They were personal and kept me informed, made sure everything was working properly and then walked me through to ensure I understood operation. Very impressive and muchly appreciated.

The team was super professional and quick at installing my tv mount. I would definitely recommend and use them again.

The agents were able to use my existing mount with minor adjustments. The were quick and professional. It looks great and I didn't have to lift a finger.

I love this TV. The picture is great. It is very clear and bright colors. It is easy to add apps.

Good Morning, I am regrettably taking time from patient care to write the abysmal time I had with your technician. (if that is what he really is). I will start with how he called my phone not able to find the location of my house despite parking in front of my car. When I had came out to greet him, the fist thing he said was “so let me get this straight your order is for us to mount one TV…why ain’t you do that yourself”. I explained to him that he would need to take the existing TV down and replace it with the one new one. Getting defensive he exclaimed: “well I hope you know that’s gunna be extra” I replied that’s fine money is not a problem. Than he cheekily said “I hope its not cuz you gunna be charged extra I have to catch the saints game…I am not supposed to be out here this late”. Finally entering the house he demanded I show him where he will be conducting what should have not ben a monotonous ordeal. He again said “look man let me give you some advice your tv is fine as it is lets just leave it alone I have a game to catch”. Now irate from such duplitiocus behavior I said I ordered this home theater to be installed let us continue with the process. Upon entering the master bedroom he than said well do you have the stand for the old one with out it I can’t help you. Aghast I replied I do have it. Seeing the irritation on my face he said “ well I have a game to catch so if you didn’t want to do this on your own your gunna have to help me”. I of course agreed but did not take a liking to his melancholy jabs where he would say things like “you young people need to be able to do this yourself …can we throw the game on or something” While still trying to remain polite I attempted to meet his demands but could not as both tv’s were off. Finally after taking off the old tv he asked me one last time if I really wanted to do this and that he feels as though the tv is fine despite it being an outdated Samsung that is not a 4k unlike the one that I had just spent 999$ on. After seeing how determined I was to get this installed he quickly set it up where it was crooked. I showed him that this tv was crooked and that he did not use the 4k HDMI cable that I had bought (mind you I bought 2 that equated to 105$). He replied “I need you to look at this again cuz I don’t see what you saying and as for the HDMI that’s 4k you already have one set up”. Not understanding that I bought he HDMI cable thus I know wither its 4k or not he ignored me and said “ this was not what I was here to do I am here just to mount the tv not fish the wires or do anything else” [keep in mind the mount for the tv was already done previously from the other install so all he did at this point was to re mount the new tv because he refused to mount the second one above the fireplace]. Now in what seemed to be a tv show where my nerves were being tested I said you cant be serious Geek squad last time installed the hometheatre hiding the wires and told me I can make use of my non 4k wires because the tv is not 4k. After explaining to him he left the room to call his manager Chris to cancel the apt. Not realizing I was hiding behind the wall I heard the conversation. According to the supervisor he could have mounted the second tv and has all the tools to fish the 4k HDMI and did not want him to cancel the apt. The tech. replied “just cancel the apt I need to be home for the game”. Absoutletey dumb founded I walked away so he didn’t notice I was listening. He came back to my room and said “ so this what’s gunna happen I called the apt off so you wont be chargde you but I expect a tip for the service I did” completely irate I gave him thirty dollars and hoped he would help me mount the second tv and clean up the wires but instead he left leaving me with a unmounted tv not even on the stand but on the couch and bolts and screws every where. I have taken pictures and will send with the email. This has truly been the worst experience of customer service I have ever encountered. I work in the health profession as a physician and if such behavior and mindless execution ever happened there would be serious ramifications. I will take this case to Best buy corporate if it is not handled in a professional manner. I was verbally harassed and chorused in giving money for an unprofessional job. Dr. Victor Abadom

Roger does a great job and I would recommend him anytime , he has done multiple installs in my home and is always professional and does a great job!!

Our Geek Squad service team was absolutely top-notch from start to finish. They arrived on time, were incredibly professional, and made the whole process smooth and stress-free. They had no trouble mounting our new TV perfectly—taking the time to ensure it was securely installed and completely level. What really stood out was how patient and knowledgeable they were. They walked us through some of the TV's key settings, making sure we understood how to get the most out of it. We couldn’t be happier with the service—we’re seriously impressed!

The guys were efficient, professional, and service oriented. A pleasure to work with.

Excellent service, knowledgeable specialist and on time

The Geek Squaders, Gregory and Michael were AWESOME!! My TV had not been working and my internet providers, who came to my house several times to try to figure out my internet issues, told me that the reason my TV wasn't working was because the TV was dead. I bought another one from Best Buy and Gregory & Michael came to remove the old TV and install my new one. Within about 5 minutes of looking at my TV that they were removing, they changed a few connections and told me my TV was fine. They were WAY more knowledgeable than at least about 20 of my internet provider's employees. Gregory and Michael provided fabulous service!!

The installation of my tv and it's hookup to DVD players and TiVo was done quickly and well. The technicians from Geek Squad was polite and professional.

The installing crew did a fantastic job installing my mount and TV. They took the time to show me how everything works and any options for addons in the future.

The technicians were on time for appt, knowledgeable,and very professional. Great service. They also did job very quickly and efficiently

The team did a great job, they were friendly, efficient and mindful to not make a mess. They were knowledgeable and helpful.

The agents mounted the TV, set everything up, cleaned up after themselves. Couldn't ask for more. Very professional. They took pride in their work, and it showed

Read a lot of reviews and was skeptical to get it done through geek squad. Ended up taking a chance and really glad I did. They showed up on time, took my old tv and mount off and moved my old tv upstairs. They installed my new tv with a new mount and cleaned up all their work with a vacuum. They offered to take the boxes with them as a courtesy. Overall really glad I chose them. 10/10 would recommend.

mounted and connected to equipment. Friendly and professional.

My installer joe was as professional and friendly as possible. Extremely knowledgeable and was willing to answer any questions I had.