Customer Ratings & Reviews

I purchases an 85" Bravia and included the set-up. Great technicians. The primary technician even helped be replace my purchased mount with one cheaper and more appropriate for my set-up. They could have cleaned up better from the dust from drilling the installation holes though.

Love the TV, very easy to use and the picture is great! I would recommend this TV if your wanting a great experience.

They were professional and did a good job! No issues at all!

Second time we used the service and had friendly gentleman come do they exchanged the tvs very quickly in and out in about 45 minutes the update to the tv took the longest time but stayed to make sure everything worked

Great product and great service!! The Feek Squad Representative was efficient polite and knowledgeable.

The installers were both personal and professional. They were also very knowledgeable in the products they were installing as well as devices I had mentioned connecting to the tv. 5 out of 5 install.

Absolutely first rate 5 star. They were great, informative, careful, took the time to explain things and set things up for me. Ron and the other gentleman (whose name escapes me at the moment), did a wonderful job and they were on time!

The agents were on time, went right to work and had no trouble mounting my tv on the wall. They were friendly, knowledgeable and did a great job.

Best Buy did a fabulous job of setting up our new 65” Sony Bravia. We could not be happier with the friendly professional service provided by the installers.

I am a person who never leaves a good review. I occasionally leave bad reviews if my experience was particularly unpleasant. So, having said this, that I deliberately take my precious weeknight time to write a review definitely shows how impressed I am. Travis called ahead to give me a heads-up on his arrival time. His voice was pleasant and his attitude even on the phone was very respectful. He arrived at our house and accommodated my particular wish. He was very respectful and careful about my things and my house in general. He was even holding his work bag for a few minutes until a towel was laid on the floor so he wouldn't scratch my wood floor. And this was his idea! I know I know exactly what I want, and can be somewhat particular about my requests. I expressed how I liked my TV to be installed and also how a certain area should be not blocked, and at what height, etc. When he anticipated that a certain aspect of my request could not exactly happen due to the mount I chose, he patiently and thoroughly explained the structural limit of the mount back and the alternative area (just a few inches away from what I had originally in mind). I think I had him repeat a few times, for mechanic stuff is not my strong suit. All through this, he was ever so pleasant to work with. I changed my mind after he marked with a tape about the installation location. He didn't mind one bit, and even gave me a very good suggestion on how it is best when our eyes fall at the 2/3 of the bottom of the TV screen. That was very helpful when I was indecisive. He completed the installation and checked if I was happy with it, and when I asked if he could also install cable line hiding trim molding, despite his tight schedule, he installed that one, as well for me. His craftsmanship of that installation was BEAUTIFUL! He also connected my TV to the internet and walked through with me on all the useful tips on how to enjoy my Android TV with my google account, You tube, etc. I learned one very important thing of connecting my phone to the TV, so I can watch from TV what I was watching on my cell phone. My husband and I LOVE this function we didn't know about. From the beginning to the end, Travis was RESPECTFUL, had a FANTASTIC attitude, knowledgeable, extremely helpful, willing to accommodate a customer's requests. He is a top-notch geek! I am thoroughly impressed with Travis. With that kind of work ethic and good attitude, this young man is bound to be successful and will move up in his life! Geek squad, please REWARD him for his WONDERFUL work!!! (His service was 10:30a-12:30p on 8-25 in Denver, CO/ Order Number: 60533800)

The technician's name whom mounted our televisions is Jeff Hollandsworth. He did a phenomenal job. Not only did he mount the televisions perfectly but gave me a very informative block of instructions on making older gaming system compatible with them. He also sent some connectors he's saved to connect my Dreamcast. He is an awesome technician.

Very good tv with beautiful picture and sound quality. The technicians did a very good job in mounting tv as well.

Great service with best buy GEEK SQUAD. Hung our tv in our family room. Knew exactly what they were doing. Perfect height. They were so polite and fabulous to work with.

The team that came to mount our new tv was very polite and knowledgeable. The original mount I purchased did not work so they found me one that would work better so I could order it and reschedule the appointment. Everything worked on the return appointment. We are very pleased with the new tv and the new mounting system.

Great job installing my 75” TV. They knew what they were doing and listened to what I needed. They were very careful as well.

Jeff was very professional, friendly, knowledgeable, and all around great guy.

The squad did a good job wall mounting my TV. They were knowledgeable and very professional.

Geek squad arrived on time and mounted tv on wall and hid wiring in wall with a Legrand kit. Also synced new headphones to tv. Work done neatly. Pleased with the service I received. Only initial concern, was that when crew arrived they did not know I wanted cords hidden in wall. It was not an issue because I had figured out what to buy in advance from Best Buy to accomplish this. But when I initially ordered tv and service on line, there was no way to make clear exactly what I wanted. Online check list of what customer wants done might be useful for future.

Very efficient and professional installation team.

Since I purchased a 75” TV, figured I would use some professional help. Geeksquad guys arrived on time and helped to figure out the best height and position for my TV and start to put on the rack. I mentioned there is a bathroom right behind the TV wall, so they double checking the wall to make sure they don’t hit any surprises behind the wall. Took them 1 hour from arrival to finish plus clean up any dust and trash. Will use their service again!