Customer Ratings & Reviews

Technician came and said he could not mount the tv on my wall.

Great work as always. I didn’t have to worry about messing it up!

Very frustrating experience. While our initial experience with Kevin, our installer seemed very positive--he and his partner were very professional and helpful--our follow-up communications have been completely unsatisfactory. Upon setting up the tv, he noticed 3 missing pixels and promised to 'swap it out' either later that day (1/26) or by the next week (2/1), which was fine with us. Since he didn't come back that day, we expected a return appointment on the 1st of February. We waited, but again no service. I called the Geek Squad line and scheduled a swap out and install, which was to be today, 2/5. Apparently the representative did not understand the situation, because the Best Buy serviceman called today to say I would need to reschedule since he did not install tvs, but only delivered and picked up. I spoke to 3 Geek Squad reps today--please check the records--and either got disconnected, or made conclliatory comments, but without offering a reasonable delivery and install of a replacement tv. I also spoke to two supervisors, the first also expressed 'complete understanding' of my situation, but when I requested an earlier install date than he was offering, he could not provide one. (I requested tomorrow, 2/6, which I felt was fair due to the miscommunication.) He mentioned Thursday or Friday, 2/8 or 2/9. Two follow-up texts from Best Buy gave conflicting dates for appointments, one for 2/8 and the other 2/16. What's happening here? What are you willing to do to keep my customer loyalty? What can you do for me? I would like immediate delivery and installation of the replacement tv, not 2/16. I await your response.

Best Buy Geek Squad people were professional, on time and did a great job!

Installers were professional and offered excellent suggestions.

Best agent to install! Clean and smart! Best install ever

Initial install was good. I had serious issues with these people with lack of response from one of the technicians after a follow up visit. Numerous calls to customer service, an no one seemed to be helpful. Finally I got through to someone who actually knew how to handle issue. I would never go with these people again.

These guys were great. Arrived on time . Professional and helpful.

Had BB install. What an outstanding team. Great customer service

Very professional and educated people. Everything went fast and easy.

Geek squad did a very good job and done it in a timely manner

Good communication, on-time, friendly, helpful, thorough, .... all went well

This particular tv mount is awesome, especially the pivoting capabilities!

Disconnects from WiFi and asks for reset every few minutes

I strongly recommend letting these professionals do thing right

Brandon Bates was very pleasurable to work with on this effort.

Geek squad did a amazing job they were nice and very helpful

Outstanding knowledgeable agents that does quality work

Love the mount and love the squad, they are always helpful and very nice.

The agents were knowledgeable and friendly. Looks great