Customer Ratings & Reviews

The Geek Squad Agent was able to install it very quickly.. It Meets my expectations.. Highly professional and recommended..

The guys that did the install were great. Very professional and efficient.

The two installers were knowledgeable, thorough and quick. I would recommend this service. What a breeze!

The Installers mounted my TV and connected all my devices. They were very friendly and professional, and knew exactly what they were doing and did it in a quick manner. I am extremely satisfied with their excellent service.

I purchased the geek squad package for my mother when I purchased her new TV for Mother's Day. Because she is not tech savvy, the Geek Squad helped set up her TV and walked her through the process of understanding her TV and how it works. She can call them anytime she has a problem, and they will come out to assist. I'm definitely glad I purchased this service!!!

They were on time and very efficient. Carefull with all things. Very knowledgeable and quick with installation.

The agents for Best Buy did a great job installing the wall mount and tv in a timely fashion. They were very professional and I was very pleased with the job they did.

The 2 Geek Squad members who came to my home to set-up my new TV were very knowledgeable and very pleasant. They were also very accommodating, including changing the placement of the surge protector, after everything had already been plugged-in, in order to allow me to be able to plug-in additional items in the future.

If you want it done correctly and quickly then this is the way to go. The squad answered all my questions and showed me all the features. Well done.

The Geek Squad team that removed my recently installed 77” LG G3 and remounted it with a new Sanus mount on 11/2/23 did a great job! I had some very real concerns about the TV, which was much heavier than my last one, being mounted on my wall without being attached to the studs, which, based on previous installations, I did not think was possible. Austin and John not only took the time to patiently listened to my concerns but then acted on them to be innovative in their placement of the mount in a tight spot and did actually find a way to anchor it into the studs. They also did some extra work to sure up the wall by filling previous holes made by previous mounts with bolts. I now can watch my TV without any fear whatsoever of it eventually falling off my wall! Beyond this, they were efficient with notifying me about their arrival and did clean, careful and exact work while here. I couldn’t be happier with the installation, and really appreciate them doing a great job in an era where service providers are often not performing at that level, in my experience anyway.

Can’t go wrong they are polite, efficient and timely

He did an efficient and throughly professional job.

It took the agent longer to get to my house than to mount the TV. He was done in seconds! Super professional and really cool guy.

Buying a big screen TV is definitely a time to purchase Total Tech delivery and installation. They do an outstanding job, and if you try to do it yourself and accidentally drop the TV or mishandle it, you are out the money. If they have those problems, it doesn't;t cost you a dime. Safety and Peace of Mind are definitely worth this very affordable service.

The agents did a great job of mounting the TV - Very professional and highly recommend their service

Excellent and professional service from the Geek Squad. They were the best thing about this purchase experience. Customer service is clearly not a priority for Best Buy. Can’t even call a store. Instead you get someone from Panama that doesn’t care who they are talking to and don’t care what issue you may have.

The team that came to my house to install my TV was great. I had previously installed a 52" Tv somewhat painfully and decided there was no way I was installing a 65" TV, something would get broken. The showed up on time and worked as a team to get things installed, they gave us several options/recommendations and were patient as my wife and I made decisions. The installation is very neat with no loose cables and no issues. they made sure my current smart remote would work with the install. really nice job

Two young gentlemen showed up at our door with our new TV. They were wearing mask and "booties" over their shoes. They were very professional and made sure I understood everything. They also were very good about cleaning up after the installation. They hooked up all the equipment I had and explained the remote and all the components to me. They brought their own vacuum and when they left it was like they were never there and the TV had always been mounted on the wall. I would definitely have them again. Thank you.

Geek Squad guy John came to our house and installed our new Toshiba 43" TV over our fireplace. He was extremely careful to not cause any damage; and took his time looking over the entire setup first to make sure he got it right on the first take. He was also very respectful of our home, making sure he wore booties so as not to track anything in our our carpet. He was also very pleasant to talk to, and informative about the product and what to expect. He sold me an extra Geek Squad contract in order to save me money overall... in other words, he made sure I got the best deal possible. Thanks John!

Great service. Knowledgeable and timely. Knew everything about the product and how it works.