Customer Ratings & Reviews

Basic TV Mounting good service cordially and clean

The two guys that came to install where top notch!

If I could give a zero rating I would. So they contracted this out with someone who they were supposed to be coming between 11 and 1 PM. They never contacted us. We kept calling customer service finally at 4 PM. He told us he would be late. He arrived at our house at 9 PM And said he needed more money to mount the television. We felt like it was a total scam. All along they knew this TV was being mounted above the fireplace. But when he got there, he said it would cost more money because it was mounted over the fireplace. Do not , get Geek Squad. You couldn’t even get hold of people. I tried to even find the number to call and complain about this Contractor guy not to use him again and you can’t even get a hold of anyone. It’s very disorganized do not use them.

Very fast and they really deliver quality service.

Geek squad do a good service installing my tv nice people

Did a great job with basic wall-mounting of my TV.

Great Services with "Andrew". Will call again.....

The team was knowledgeable and answer all my questions

Installation went well. contacting geek squad for help afterward is a nightmare. Dysfunctional customer service. Not happy with aftercare that was paid for. Still waiting.....

I was away from home (at medical appointment) when staff from Geek Squad arrived, however my husband Bill met them at the door. Staff removed old plasma TV, then set up new LED HD. Staff had set up prior remote as requested. I was told they basically said this new set operates like the old one, and seemed to be in a hurry to leave. When I turned set on, only advertising icons appeared; unable to connect with any channels. I phoned telephone number listed on pamphlet, heard “due to high volume of calls, an unusual longer wait time. I waited approximately 20+ minutes, when Bill advised he was driving to the Best Buy store. After conferring with two managers, they informed him how to bypass icons, step by step.

Develin did a wonderful job. Very professional. Thank you

It is amazing really makes coming home amazing ...

Clean mount and setup including sound bar & remote

I have had such a bad experience with this that I would not recommend it to anyone and I haven’t even had my tv installed yet! I started this process by inquiring/scheduling a tv install online. I asked several times if the price quoted to me included everything including all materials and labor. I was assured that it did. I then go into the store to complete the order and was told a different price which was $150 higher that what I was told online. The associate in the store tells me that the people online should not have told me that and they didn’t know what they were talking about!! I was extremely upset about this but decided to proceed with the install. I scheduled the install on 11/24 for the earliest available date which was 12/22. I was ok with this due to the fact that it would be done by Christmas. In the interim, I received an email asking me to rate the service that I received up to that point. I voiced my severe displeasure with the process on that review. I received a call within 24 hrs of that review from I guess customer relations. They admitted that they dropped the ball and agreed that there was a disconnect between online reps and in-store reps. They offered me a $100 store credit for my troubles. They told me that it would be available to me asap. Well when I inquired about the store credit at the store and over the phone no one had any info about it and refused to honor it!! Fast forward to 12/16 (2 days before they are supposed to come to my house) get a call from geek squad saying that they can not do the job because Best Buy won’t allow them to install a tv over a fireplace. Two questions. Why wasn’t I told this when I scheduled it on 11/24? And why did it take so long to finally tell me?? With the amount of time that lapsed between scheduling it and receiving the phone call I could have scheduled someone to install an outlet. I also wanted to upgrade to the next model of the same tv prior to the install but I was told in order to do that they would have to cancel the entire order and I wouldn’t be able to get it installed until 1/11/22!! The geek squad manager told me that he would ensure that I received the upgraded model on my original install date. I asked the guy on the phone who told me that they can’t install the outlet if he was aware of the switch in tv’s. He said he was not aware of it but he would bring the right one. So here it is 12/17 and I really don’t know what to expect on 12/22?? Are they even going to show up? And if they do will they have the right tv??

Things went well,new tv set for some great viewing

The job was done ok but a bit half heartedly, didn’t want to give me any options re setup. I’d I’d known how it would be done, I could have done it myself n

great over fireplace.. I would have it no other way

Unfortunately, the TV mounting and setup was a complete disaster. After several attempts by the representative my walls had at least 25 holes; to no avail. My wall was a complete mess. Finally I asked him to stop. The good thing; Best Buy reimbursed me to fix and repaint the wall. A second representative came out several weeks later and the mount was finally install correctly. Finally, frustration to a belated cheer!

Am unable to use the features of wall mount (Pull out, sideways, etc) after Install of 75”/TV. Wall mount fits up to 84” TV. Same issue with 2nd wall mount for 60” TV. Used zip ties to secure TV to mount. Not happy wth service and have NOT received call back from Geek Squad management.

The agen mount the TV to the wall. And was very helpful.