Customer Ratings & Reviews

No problems. Like the product would buy it again. Trust in Best Buy!

Geek squad agents were not able to find the ethernet cables and route them thru the wall and after they left, I just reached in to the left and found the cables on my own and routed them myself. And, I had already mounted the TV and the cable routing was all I needed. And they damaged my wall on the other TV. Waited over an hour on text and then phone to try to get a refund and damage repair on the wall but have not heard anything back as yet. Will never use Geek Squad/Best Buy services again. Ever!

The Gentlement who installed our tv did a great job

Horrible technicians - bent and broke my HDMI wires even after I provided 90 degree adapters to prevent that - they did not use just bent my wires 90 degrees instead. Also removed 2 HDMI cables that I had professionally installed through the wall. These were used for my gaming systems which now I can not connect without disconnecting other devices. I have to rehire that professional to rerun these wires along with new ones to replace the broken wires.

Yes they set up my TV and made sure it worked correctly.

geek squad did a great job mounting my tvs and cleaning up the cables once mounted.

No headaches in hanging tgevtv yourself. Would recommend

It’s outsourced by some random 3rd party I used this service so many times with geek squad and it was great. Now you get to explain everything to a call center in India and they book some random person in your area. I had to fight to get them to send two people to hang my 77” tv. Don’t do it. Don’t use this service.

Poor customer service, my TV was suppose to be delivered and installed today. I check this morning the delivery window changes to 1130 to 330pm, I check again around 1 and now it has a red box with an exclamation mark. I called them spoke with three different departments, and now there saying they didn’t receive the TV, I asked they didn’t know this ahead of time. Spent the whole morning waiting for nothing. Terrible customer service. I had to talk to three different departments just to find out they can’t complete the order.

On time, reminders sent, smooth set up and they cleaned everything up before leaving.

Enjoying the new wall mounted TV. The tech was professional.

Could have been more helpful, had more to install so were in a hurry

Great job with tv installation Nice and experienced team

Nice work, job done, going the extra mile to complete task

They went over everything with me and made sure I could use it correctly before they left

Before you choose Best buy to install your Tv , be aware if you have any problems the customer service is a nightmare , almost hateful , however delivery is great , trust me have a 3rd party do your installation, best buy will nickel and dime you. We purchased this with the expectation of a complete install. Be prepared to hear“ oh that is an additional $60 “ , we call customer service and found out installing our apple tv would $50 , all additional charges on top the $250 to install the tv , which we purchased in-store and told they will install everything.

The 2 guys that came over was really nice and funny.

They mounted my tv and made sure Xfinity worked for us before they left.

They comes installed tv plus sound bar but was making excuses for sides speakers installing finally I have no choice they recommend me speakers stand buying but never come back to installation he shared his phone but always come up fake excuses never show up ?

The agent mounted my tv and connected to all my devices