Customer Ratings & Reviews

For the first time in my long term relationship as a customer of Best Buy, this, unfortunately, must be a negative review. First, I requested the television be mounted on the wall at the same height as previous. Not sure how this happened, but this did not occur. It is clearly higher. Second, my bedroom, where the television was hung has a wooden floor. The technician scratched the floor while installling. Not sure how this happened but can only assume he was just too lazy to lift the console that house all television necessities, ie cable box, wires etc. Very disappointing

The agents mounted TV efficiently but ran into problems with conectivety

We received two emails with the time frame for a representative to come out. The Geek Squad did not keep their appointment. As time approached the tail end of the appointment window I called to ask what time the person was coming. First, I was told we didn’t have an appointment. After I challenged that, I was told that there was no one to come out and I would have to reschedule. The next available date was three weeks later. I did not receive a call or any notification that the Geek Squad would not keep their appointment. I immediately went to the store and asked for a refund on installation. I was not going to wait another three weeks for someone to come out; I would return the tv first rather than wait.

The agent connected my mount. All is secure and works well for me.

Wonderful service, just wish it cost less it only took the technician 20 minutes!

The service was on time and pretty good. They were nice guys.

The service and techs were great. Very helpful. Thanks

DO NOT EVER HIRE GEEK SQUAD TO INSTALL A TV IN YOUR HOME!! I spent over $6000 on two Samsung TVs, sound bar, and Geek Squad wall-mounting Installation. My biggest mistake was hiring Geek Squad! Oner of the TVs did not work properly on the day of installation. The technician blamed the Direct TV box for the TV not working properly. I relied on his expertise. It took me another 6 weeks or so for Direct TV to replace my box. A second Geek Squad technician evaluated the problem - he also blamed Direct TV. I have now had 3 new Direct TV boxes delivered and installed in my home, but the Samsung TV still does not work! Now, Best Buy tells me there is nothing they can do to resolve the situation as the TV is beyond its return period. The only reason it is beyond the return period is because I relied on the technicians advice and had to wait for new Direct TV boxes. I have called Best Buy customer service numerous times - no resolution. I have spoken to the local Best Buy store manager - no resolution. I have requested that Geek Squad come back to my house, but they refuse to send another technician. DO NOT EVER HIRE GEEK SQUAD! I WANT MY $6000 BACK!!

I am beyond disappointment and have almost no words to express my frustration in a polite way with the order of this TV, which evolved from another order which was cancelled and rescheduled 4 times (maybe changing to another order help them to clean up the history). The company which BestBuy outsources to deliver and install the TV is the worst ever. I bought this TV including delivery/installation and it has been dragging for weeks with several unsuccessful attempts which are not conclude for innumerous unprofessional skills. They completely waste our time and money as customers. I have bought many products from BestBuy but will never ever shop at BestBuy again. You wasted all your possibilities to try to make this work, as you probably did not care at all. Innumerous calls, five appointments scheduled, lots of wasted time and efforts just to simple deliver and install a TV.

I hired Geek Squad to deliver, install the wall bracket and go through all the programming with me. I had to help the technician carry the TV up to my apartment (7th floor) because he was alone. We didn't go through ANY programming since I was not told that I needed a $40 surge protector. I just spent hundreds on the TV and a few hundred more on the geek squad. A $40 surge protector is nothing. The surge protector was never mentioned by anyone. So I have a smart TV that I only watch cable on and have no idea how to access or use the apps. This is the second review I have given Best Buy regarding this issue and I never heard from them at all. I will never use this service again.

We bought two 65” TVs and two soundbars with speakers from Best Buy. We also scheduled mounting for all products for December 28th and bought the necessary equipment. Thus after purchasing about $4000 worth of products/services, we were called the day of installation and told our appointment was cancelled “due to unforeseen circumstances.” On a follow-up call we were told the cancellation was due to a technician call-in. We absolutely understand that issue - life happens. However, when we rescheduled we were told the next available appointment was January 8th. Waiting 11 more days for a service when the cancellation was at no fault of the consumer is unacceptable. The professional action is to go above and beyond to make this right for the consumer. Very very disappointed in Best Buy’s customer service.

James was a five-star representative. The scheduling groups was a one-star. The first scheduled date was cancelled with no notice, leaving me missing two hours of work until I phoned. The second scheduled date was alco cancelled.

Overpriced for putting a TV into an already installed mount system but since I couldn't lift the TV I had to pay for both delivery and full installation. Gave me incorrect information about the lag time between changing channels and the slow start up.

Best Buy sent a 3rd party company to do the install of my new 85” tv. The tv was not installed properly and I had to request a reinstall. Best Buy set up the redo appointment and when the 3rd party company came out they confirmed the install was done wrong the best part was it was the same guy that originally installed the tv. Now I’m told that they can’t redo the install, they don’t know when they will be able to reinstall it correctly it could take a month or who knows when they can come back and fix it. Now I have to admit Best Buy has been helpful and I now another appointment in 3 day hopefully everything will be resolved on this visit but the 3rd party companies need to be held accountable for their failure.

The first agent installed incorrectly and not at the height level requested. They did not add the VS spacer and correct M6 screws. Instead used different screws they had in truck as they thought the screws that came with the Sony Ultra Slim mount were too short. It took 4 redos as the tv wouldn’t mount straight. Last techs had to go Best Buy store to request a new Tv to get correct the vs spacer. Instead manager let them open a new box to get the correct vs spacer that came with the tv. I no longer had original box as 1st techs took all the boxes. Even with the vs spacer and M6 screws, the techs still found it very difficult to hang the tv straight without dropping on one side. Even after the 4th redo, techs didn’t test the mount motion as it was at the closest to being straight and afraid it would drop again. Last techs said something happened to the mount, possibly damaged from the redos and using the wrong screws. We still haven’t used the full motion mount for the tv as after 2 months of redos, we just want to finally enjoy the tv. We wrote to Sony customer service and they advised we lost the warranty as it was installed incorrectly. We only received a $100 gift card for the inconvenience from Best Buy.

Love the way it can change the screen position. Even better, it is totally hidden

The tech mounted and set up our TV. Very professional

Very professional team but we did notice after the technicians left that one of the televisions was not level. Contact was made with the tech and he assured us he would return to adjust the mount but never did.

I picked the Premium package and the site recommended a kit. Purchased but unable to be done by the technician. So wires are not hidden. Team that came to my home great about explaining but I should have received some money back when they were unable to do the Premium work.

They also programmed my TV and showed me how to work my TV