Customer Ratings & Reviews

The gentleman mounting my TVs did a good job overall but was rude on one occasion when I tried to tell him something and he tried to shut me up.

Nothing to share about the service other than it NEVER happened. The tech arrived, was extremely rude, damaged my wall and didn't complete the install. The tech actually cursed me out when I asked them to leave so I could have another member complete the job AFTER they damaged my wall. I've tried to reschedule over 5 times but Best Buy doesn't seem to value their Total Tech members or customers. No call back, nothing rescheduled, no apology. No one has repaired my wall. I can't even believe we are talking about Best Buy here -- this is NOT a mom & pop shop. AND This was not a cheap purchase. I will never purchase anything from Best Buy. Very unprofessional and unresponsive, even for high paying customers.

Was forced to reschedule 3 times. When installer came to mount TV, had none of the required accessories I purchased. Had to make another appointment to complete install. I also had to make an additional trip to store to pick up mounting equipment myself.

Horrible customer service! I will never purchase another item from this company! They should change the name of the store to “worst buy” ever! They do not honor their customers or their work!

Best buy mounted to wall. Thought wires would be fished and it would hang flush to the wall, but it doesn't.

I paid $250 for TV installation. I thought for that kind of money there would be no wires visible. I feel that $250 is pretty steep for just mounting a TV.

I paid for the premium tv installation service, received bare minimum service. Technicians came up with every excuse to not perform the service that was paid for. They also refused to mount a sound bar that was purchased along with the package with the installation charge. They didn’t even offer to adjust the price

Nice work, clean and professional. Did not connect sound bar to the TV

I wasn’t to happy with the service that was used with a third party. My 75 Samsung tv was defective, had to schedule back n forth to get everything settled. So I was without a tv for over a week. Hopefully my new tv is good.

I was happy with all the services that I recieved with the Geek Squad and their services.

Did not finish the job. Put down yes even though they did not finish the job

I was expecting a 2 man geek squad team , but what I get instead ? A 3rd party contractor that did not only leave my 70' tv crooked but not in the center of the room. I had to call bestbuy for a redo and had to wait 3 weeks for the redo. Lady from geek squad confirmed that she will send me 2 man team but guess what ? A day before the promised redo the same contractor calls. -.- bestbuy dropped the ball on this one I shouldn't be paying $200 for installment if I have to help a 3rd party contractor unload and mount it on the wall...

What a joke. The two guys they sent out first to install my TV had no clue what to do. I was on the ladder and realized, what the heck am I paying them for. I stepped down and just stood there and they looked at me like what's next? They ended up leaving and they sent two more guys out a week later and they got it handled and were pretty good. its all who you get...roll the dice!

Mount only tilts fore and aft. Side to side movement would help when viewing from a chair on the side of the room. Otherwise they sturdy and well-made mount.

Install went fine but the two Geeks closed out the install even though I was due a refund because I gave my old TV away which I had paid in advance for them to remove it! The "leader" on the two Geeks thought that helping me put the old tv in someone's car constituted that charge. It was ludicrous! I had to drive from Brevard to Best Buy by airport for the credit as Best Buy had a phone problem whereby I couldn't get a person over the phone or online. Great TV but otherwise a screwup!!!

Attached bracket to wall but didn't want to install the molding. Did move coax cable higher on the wall but just sticks out of bare wall.

I have the Total Tech Support Membership and a TV install is supposed to be $49. When the tech came out, he charged me an extra $50 because TV was over a fireplace. I do not understand. I told Best Buy when I called that the TV was over a fireplace. Also, it does not say that installing over a fireplace costs more. Did I get scammed?

Paid extra for a brick fireplace installation — $329 total. The installer said he was very familiar with full motion mounts then proceeded to drill extra holes in my brick trying to center it, but when he was done, it was still off by two inches. I didn’t notice it until I pushed the TV back to its closed position. When I called the installer the same day, he said he was too busy to come back to fix it, either that day or later. Really? Now I’m afraid that they will have to drill more holes in my fireplace to center it which is a non-starter. Obviously this installer knew nothing about full motion mounts. If he had taken the time to read the installation manual for the mount, he would have known how to do the simple math to center it. I sent in a negative review to the Geek Squad, but have yet to hear back. Very dissatisfied! Don’t do it. I’m still waiting for a response...

Nice people but, as soon as they left the new sound bar was not working. It is not properly tied to the controllers.

The agent mounted and connected my tv and related devices. He was in an extreme rush stating he had another appointment. He started to leave stating I should be able to figure out the "settings" on the new tv on my own but ended up quickly doing it himself before rushing out. He left me his phone # in case I had any questions and I left him a sizeable tip. I later called him (twice) with a question and never received a call back.