Customer Ratings & Reviews

Was supposed to be installed today, Now having to miss work for a 3rd time because best buy has set terrible expecations. Spoke with someone named Joel, Employee #360125835 who was not only completely rude and unhelpful but refused to allow me to speak with anyone else. TERRIBLE experience so far

I called Best Buy‘s squad to have them come and take one TV down and put the other one back up. They wanted to charge me over $250.00 to do that. Also, the representative that I spoke to was not helpful at all in Troubleshooting anything that I asked of him. I used to have a yearly membership with them. I had it for over eight years and I canceled it last year and still they would not help me with anything that I asked. I decided to cancel it. There are people out there that are not a part of this corporation that will do it for way less money.

I waited until 6:00 pm no one showed up or texted. When I called at 6:00 pm they told me they ran out of time and assured me they would come today Wednesday in the morning between 7 am and 11:00 am. I looked up my best buy.com and and nothing mentioned still says scheduled for yesterday and no cancellations. And they were working on my scheduled appt from yesterday but it was not completed I need my TV settings finally done properly today before Thanksgiving!

we finally resolved the installation problem. After a 5 hour delay it got finished.

they were very quick and knowledgeable but maybe next time dont bang on 4000.00 tv to try and get it to slide over on the mount

Best Buy is a total disaster. Waiting times on the phone, no one cares about your issues. Appointments for installations are never met. No one is accountable. Managers do not take care of the issues and do not take the calls. I’ve been waiting since the first week of December for an installation and mounting of a TV, and no one shows up, no one calls, no one takes my calls, they put me on hold for more than an hour and then hang up the phone. Today I’ve waited 8 hours for the technician to show up and in the meantime I spent 4 hours on calls with various representatives who always hanged the phone on me. NO MORE BEST BUY. This is the worst service in every aspect

The agent mounted TV but did not use the Eno wall power kit or sit the rest the TV up. Very dissatisfied.

They mess everything the first time.... and they made a ok job the second time around...... very disappointed........

I paid for them to come out and install my TV the holes were already in the wall to feed the wires through. They left the wires out AND covered up the hole to feed them through. I now have to pay someone else to come out and take down the TV from the wall and feed the wires down to the plug so they aren’t hanging out and showing. Poor service for the price.

Not using a stud finder was needed this time and not implemented

The Geek squad service was TERRIBLE!!! I will never order services with them again. I ordered and scheduled my Geek squad services to come out to mount my tv while I was at the store. I get a call from their customer services 5 days before my appointment date stating that I needed to reschedule. So I reschedule my appointment at a later date with the geek squad service member, to find out the next day the system canceled my service appointment. The following day I spent ALL trying to lock in an appointment, both online and over the phone, but every time I rescheduled the appointment I would get an email an hour later stating I still needed to make an appointment for my order. After the sixth time of trying to reschedule the appointment, I decided just to cancel my services all together with them and request a full refund.

power cord fell from back of 85" mounted tv and had to re-schedule for geek squad to come back and fix it.

Bought 65 inch LG from Best Buy. GEEK SQUAD surrogate contractor showed up and mounted TV OFF CENTER OVER FIREPLACE. I had asked in advance for help with my SONOS system and was told they didn't know anything about it. Over the phone the sales person sold me the wrong TV mount, fixed mount when a tilt needed. Overall I was not satisfied with the experience.

The bracket is very stiff and it takes 2 people to pull it out due to the stiffness. We have 65” tv mounted hopefully it gets better with time.

Made hole in wall !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

First they cancelled an hour before the appointment second I got charged three times and a cancellation fee rude customer service

Geek Squad in my home to swap out wall mounted TV for new 55 inch. Used existing wall mount. No wiring changes. Squad Had trouble getting universal remote programmed. Plugged & unplugged multiple wires and connections. Left my DVR disconnected. Had to get help from a friend next day to get connections corrected and my DVR working again.

I ordered a TV and sound bar with installation. I had to go to the store to pick the sound bar up as that was unable to be delivered with the TV. Then I was unaware that the installation for the soundbar was extra, and the price was an additional $129. The installer didn't put the wires behind the wall like I assumed would be done. I chose Best Buy for their reputation and figured a TV mount would be simple and professional. TV looks sloppy with the wires hanging and it was way overpriced. Would not recommend.

I'm very disappointed that you charge me $270.00 to install a TV. I am a senior 70 years old and it's ridiculous to charge someone that much to install a TV. I have purchased over 10+ TVs and never had to pay this price. I am very dissatisfied with this service. I have been a Total Tech Member for over 10 years. I will take my service elsewhere. Sincerely, Sharon B

Very late showing up but the they did their job and that’s it.