Customer Ratings & Reviews

I bought 2 70 inch LG TV and the installation of the two 70inch tv from best buy. I am very happy with the TVs, but the installation was not done correctly. I bought mounts for the TV's, and Best buy came out and hung the TV's, but they did not mount the TVs to the stud, rather they mount to dry wall with 4 inch mounting nuts. Needless to say, the TV in the living room feel out of the wall and the TV in the bedroom you could see the sheetrock starting to bubble. I have call best buy a number of times to get my wall repaired and refund the money I paid for installation. This all happened in Mid Oct and now it is Mid Dec and I still have not been refunded the installation money or had my wall fixed. My last efforts was today when I call bestbuy, was on the phone for thirty minutes on hold before they hung up on me. It is clear to me that best buy just does not know how to make it right. These will be my last purchase with this company.

The Geeks installed a web system that slowed my internet speed down ! I went back to using my old modem router to get my speed back up . One of the TV’s that the geek installed did something to the sound on my TV - I am still waiting to hear back from someone as to what they are going to do !

Showed up 2 HOURS after estimated delivery window so they were denied entry to the building. Trying to refund or cancel the TV mounting service that was paid for was a NIGHTMARE. ZERO STARS if possible.

I've tried twiceor to get a tech to come out and provide a service call on a new TV. The 1st call, appointment was set up and I was told i should have never been promised someone would come that quickly and a no one was ever coming and i need to make a new appointment. I made a 2nd call for a service tech from 7-1pm and no one ever showed up. I received 1 miss call at about 11:50am and no follow up beyond that fo the next 24-48 hours. I decided to go in and cancel the service as the promise of sevice & support was totally lacking or nonexistent at best. I came in to ask for information on how to cancel the tech support and I was given a phone number with no questions asked. This experience was memorable and costly at best, as they elected to retain about $150.00 of the $200 cost of the whole ordeal.

Paid extra to have cords in wall.... service was not performed and money was not refunded.

I've been dealing with remote control issues and after 3 Geek Squad visits, it was determined that the central speaker is blocking the IR sensor on the TV. The Geek Squad should have been aware of this potential issue when the TV was installed.

My TV was mounted incorrectly. The installers said that it could not be centered on my wall. Pretty amazing when my old TV was centered and another person I had come to look at the situation was able to do it when only best buy said it could not be done. When i called customer service two weeks ago they said someone would contact me and i heard nothing.

Terrible… was put on a waiting list for geek squad… they ended up sending a single third party person that I had to help mount the tv mount itself, and also the tv.. not only that he didn’t even hit the studs. He used toggle bolts for a heavy tv mount and a 60” tv. It held up for about 1 month and not only that it was quite un-level leaning to one side. Then while I was at work got a call from the fiancé to find out the tv and mount fell off the wall. Took me about 3 months to get the claim and money to take care of the wall and get a new tv.. I don’t recommend letting them mount your TVs especially when they say it’s going to be geek squad then it turns out to be a random third party…..

Not happy! Ordered this for my tv and they came to install and did not have the item! 2 days later I had to go to the store myself and pickup item and then meet the installers again at my house! Took off work 2 day to get this accomplished. Unbelievable

It took 3 visits to get the TV up but the geek man was very nice

We received no confirmation for the appointment the evening before the schedule installation date. Nobody showed up for the appointment and I received no email or phone contact. I went to my online appointment manager link and it showed an alert. I contacted Best Buy online chat service and they said my TV was not in inventory and I needed to reschedule. I went to the Best Buy store where I purchased the unit and saw two in Stock on the show room floor. Spoke to an associate ....who called her manager...to tell me what was going on. They spent time looking online and told me that they installers could not make the appointment (likely due to failing a COVID process). They could not tell me when the Installation could be rescheduled. Took an hour round trip to get an update since the store does not take calls and the online chat support can’t help. Very disappointment service here.

Claimed they couldn't locate studs in the wall. Told us we needed to find the studs. We found the studs in the exact spot where they drilled the original holes. They were scheduled to come today. No one showed up and it took three representatives to not help. The last one was going to call me back and didn't. Now I have to wait another week to have my tv mounted. It will be a total of three weeks waiting.

Set up and mounting looks good but don't remember them explaining how to change settings

I was quoted $380 to mount tv about fireplace with in wall installation at Best Buy store. We also had a member of geek squad come to survey our set up at home for installation. He also quoted the same price. However on the day of the install - I was charged an extra $50. If I had known of this upfront - I would have had my TV mounted from somewhere else.

The installers were supposed to be at the house between 9-1 and showed up after 2.

Agents weren’t flexible with my scheduling needs. The people that came out to my house were rude and I felt like they were basically telling me to go screw myself. I’ve used the geek squad for a lot of things and it was a major let down. It may be a LONG time before I choose Best Buy again.

Bought TV in store and setup delivery date. The time frame for delivery came and went with no communication from anyone. After spending over an hour on the phone with support that couldn’t answer why or where the delivery was I decided enough of this. I will be going back to the store and refunding everything. I will goes to Sam’s and get the TV. Just a heads up if you didn’t know , Best Buys has farmed out its delivery service to an off shore company. Never again will I shop or buy anything from this company. They use to be a good company to buy from, not anymore.

Installers could not replace the custom installed LED TV over my fireplace with the GX LG Gallery series OLED. I kept the OLED and had to purchase the optional table top stand. Be sure to check the requirements for install on the LG Gallery series OLED's before purchase. Great looking TV though. Got refund for the install

the agent did not consult us before hanging mount and TV.

First of all, setting a time between 7 am and 1 pm is more ridiculous than any other company I’ve ever seen. Then they don’t even show up, we called so many times to horrible customer service of bestbuy which no one knows nothing and finally one of them contacted the person who is supposed to be at our place and the person lied and said they showed up on our place at 10 am, I have been checking the front door camera entire day and no one came there. Then instead of saying ok, we will send you someone either today or tomorrow, they can’t even promise when. So I decided to install the tv on the wall myself. We literally paid their annual membership so it would cover this for our new tv and they didn’t even show up. I wish there was a zero stars to put here. I will never contact their customer support or geek squad ever again.