Customer Ratings & Reviews

The agents did an outstanding job with the installation. Two of them mounted the TV very carefully and were exceptionally clean and professional. Then one agent left and another stayed behind to show me how to program my TV and to be sure that I was comfortable with the navigation. He truly went above and beyond, IMHO. I could not be happier with this installation! Kudos to these Geek Squad members.

These guys were great. They were incredibly friendly and they answered all my incessant questions. I had a lot of questions about what they were doing and they happily answered everything for me, even all the questions I had for potential future troubleshooting and how to do my own adjustments on the TV mount. I will definitely use them again in the future. They knew what they were doing and they did a fantastic job.

The tv is wonderful. The service people arrived on time and were very professional in their installation. The easiest set up I ever experienced.

The Geek Squad was amazing. Perfect installation and setup along with easy to understand and helpful instruction. Our purchase experience via phone was outstanding and delivery was made in time to enjoy a new 65 in. screen for the Super Bowl! Kudos to all at Best Buy.

Had many problems with purchase of a new TV. However, the Geek Squad guys were all great...very professional and knowledgeable.

Purchased the in home installation. Very professional service. Very neat and cleaned up after installation. Also provided education on remote usage. Would recommend.

I use the Total Tech membership as much as possible when purchasing items at Best Buy. The installation team are also knowledgeable and it is worth having the membership. I have recently had a 83 LG TV with Sonos Arc sound bar installed. It was a nail biter for me, but no problem at all for the installers. Everything looks good and the sound is great.

Technician was very nice and explained as he went along. Went the extra mile to mount my TV since some hardware was missing that i wasn't aware of before hand. No complaints on his skill set and professionalism. Only concern I had was my surround sound could not be hooked up to new TV and was never disconnected from the power. Couple days later I tried to move unit, cords were so tight it would not move and unit was extremely hot due to vents were facing down on carpet. I finally was able to get unit untangled and obviously unplugged.

The guys that came over to install my TV were very kind and efficient! They walked through the process and were very speedy. They made sure my Xbox was properly attached so I can enjoy all of my streaming. They asked if I had any questions because they had all of the answers :) I love the work they did :)

TV was installed by Best Buy. The installers were very professional. TV has a great picture and the features of TV are easy to access.

Chris Lunsford's team was outstanding. The installation was handled expertly, knowledge centered and more positives than space allows. Their support, followthrough, profficiency, and experience was evident in each stage of the process. I will recommend their service always.

Great job by the guys who replaced my older TV with the LG C2 OLED. Not only did they quickly unmount/mount the TV's, but made sure all my components were connected and tuned, through my soundbar. They had me contact my cable company to troubleshoot an issue with my cable box, resolved later that night. Guys were very professional

The Squad took down the old TV and mounted the new one, making all the connections and testing the setup before they left. They answered all my questions and assured me that they were available for future questions and in-home visits if needed. They were efficient, courteous and thorough, removing all of the packaging (there was a bunch!) and left the area clean before they left.

The agents mounted and placed my TV the way I wanted. They asked me great questions to understand where I wanted to place my TV. They were even nice to move my dresser back in place for me after they were done. Also, when they entered my home they were booties and I greatly appreciated that.

The team did a great job. They were very thorough and walked me through everything. Great customer experience!

Timely, efficient and professional. knowledgeable and and kind.

Awesome picture and sound. So easy to set up and use. Very happy we bought it.

Did a great job on installation. Were ontime and cleaned up before leaving. Were extremely helpful on setting up the TV, sound bar, and DVD.

The two guys that installed my 85 in. Television were great. They were careful, professional, knowlegable about the products and did a great job. They installed the wall hanger, the wires in the wall, the tv, the sound bar, and the setup.

Geek Squad have been an on-team when I need help with my computer or printer, or TV, they are Johnny on the spot, I do not know what I would do with-out them, Thanks Guys and keep up the good work!!!