Customer Ratings & Reviews

Geek Squad did not hook up my DVR correctly. When I made my Geek Squad appointment I specifically asked for my DVR to be set up with the new TV. The sales agent at the store said I would need a RCA to HDMI converter and so I purchased it. But the Geek Squad agent said I did not need it and that I should return it after he attempted to install the converter. Now the DVR will not record on a blank DVD like it used to. The Geek Squad agent said to me we only set up TVs although I specifically asked for a DVR connection when I made the geek squad appointment.

The technician came out told us the TV was not replaceable then told us to take the TV ourselves back to the retail store for a replacement

Thank you for not delivering my product nor helping me get a new TV delivered. I'm out $3,000 thanks to you

The geek squad do not explain everything to you they charge me an extra hundred dollars because they had to use a different bit to hang the TV on a cement wall they have a lot of hidden charges beware .

We are constantly getting audio sync issues with Sonos Arc. We already replaced TV and got a new one still getting same problem. And also if we connect with any setup box. TV can't recognize the port and even if we turn it off it will automatically turn on. Getting frustrated with this. It's not worth buying Samsung tv

Delivery was fine, you did not connect tv. Third party hung tv on wall, but didn’t understand equipment for tv hook up. Basically not done. Basically found it hard to communicate with staff at Best Buy. I have a membership should receive credit. Bought 2 television one in my fall of 2020 and 1 from in fla. so2 TVs plus equipment bought. You are a bad taste in my mouth. You don’t get COVID from talking on the phone.

We paid $250.00 for geek squad installation however no geek squad member ever came only some delivery persons who were not qualified to install the TV. Weeks later after many calls we are returning the TV!!!!

The agent started to mount my TV and after putting the support on the wall realized it was to small. He only had the more expensive one on truck and I would not accept that. Tried to workout a return and that could not be accomplished. Went into store and picked up new mount and tried to reschedule and that could not be done until agent release job which when I spoke with him he had done. Finally called Geek 1 800 and was told I would need to book it again even though I had a text saying it was rescheduled. Service on this deal sucked so I canceled the deal and returned the mount.

The person who did the site inspection agreed to all my requirements and provided me with a proposal to install both the TVs. However, when the actual installers showed at my house they provided a different version of the installation process that was never part of the proposal nor did I approve of it. I had to eventually cancel the order. A waste of my time and efforts.

There are a lot of good stores to buy a TV, this isn't one of them. Stay far away from this place. Exorbent upcharges and incompetent geek squad.

Install guys were great but be careful if you end up purchasing something off the truck and need to return it or get a price match. It took 15 phone calls and 2 trips to the store before I finally got my issue solved.

The installation was a horrible experience. The installers seemed to have little to no prior knowledge of what the job entailed despite having a consultant come to the house to inspect the job. The sound bar was hanging by a thread and the some screws were missing and even hanging out. One of the Tvs were crooked and my wall now has several holes in it. I was very dissapointed by the professionalism displayed here.

I didn’t get what I ordered or wanted. The installers acted like I didn’t pay to hide the wires. They refused because I have shiplap installed over drywall.

The technician left software in my tray that was not needed and and message stating that Google Chrome will not work.

The contractors that mounted my brand new 86” TV on a my brand new home left all of their mess, dry walls shavings from the drilling, the tv was mounted crooked and my new walls were scuffed and paint chipped. To top it off the tv was not even plugged in nor anything properly installed on the tv sound bar etc. I don’t get how a tv would be mounted and not at the very least plugged in and the work area cleaned especially on a brand new home

The agent was nice and hung my tv and connected all wires. However he was supposed to hide the wires and he did not do so.

The agents did well with the mount but the scheduling was a nightmare. Worse customer service experience ever

Do not have Best Buy install your tv. Best Buy hires outside contractors to do the work. The first scheduled appointment, I waited all day, only for them to call me and say they cannot come because they did not have the correct parts I ordered. At the next scheduled appointment they came too late, causing me to miss a meeting. When I called customer service to fix the problem, they were awful. A 25 dollar gift card... which I did not want. Mind you, I spent several hundred dollars to have them mount the tv.

I paid $250 and i had to help carry the tv to be put on the wall

The installation was sub contracted. They were friendly but they charged me an additional $20 for “special bolts” and drill bit for the installation on my stone fireplace. I already paid $150 for the special installation through Best Buy and find it disappointing I had to pay an additional fee. This should be pointed out with the home care specialist who drafted everything. Or I could have been ripped off but more than likely will not go through this service again .