Customer Ratings & Reviews

I decided that the location I had originally thought was the best location, was much better than the location I was convinced would be more appropriate. The installation was before Christmas so the Geek Squad had recruited a pair of folks who were not their regulars for installation of a "Motion Mount" for an LG 55" 4K. The second time was the charm. Except we're left with the holes, patching and painting in a brand new wall! Consider safety concerns in traffic areas versus just esthetics.

The Tv is up but not happy with the quality of the service , they didn't make the extra mile to make a customer happy.

Installers lied about purchased mount capacity to upsell a lower quality mount for 4 times the cost. Installer also lied about needing a surge protector. Services were for the tv and mount purchased and they did not complete the job. Bait and switch.

They did a good job on the installation. Then handed me the remote to setup tv. My understanding was they would set it up and make sure everything was connected and working properly.

very bad work done. They person showed that they were in hurry. I had to remind them to put screws at several places and they were telling me that they are forgetting them. They damaged my dry walls and put some puddy in that after my request. very disappointing experience. I just realized that they just put two screws in TV mount for 75 inch TV (one up and one down). it should be two up and two down.

Guys did a great job quick and thorough but don’t rely on them to do security cameras. Same group was not capable of doing a job that should be done

There is no longer a geek squad as we knew it. All the wonderful geek squad techs of the past are now gone, apparently fired. Bestbuy now sends an inexperienced independent guy to do the work at top dollar. My technician was the worst ever and left a house full of gross amateur mistakes and eyesores that now need costly additional fixing. Avoid the new “geek squad” as in truth it no longer exists.

Worst experience ever. Tried about 6 times to get this installation completed. Everytime I scheduled they gave me an 8 hour window and said they would call me with a 2 hour window the day before. They would never call, and then I would call to check up, and they would tell me the appointment had been cancelled but could never give me a reason why. I finally cancelled the order, cancelled my total teck membership, and went somewhere else

The installer raised a previously installed TV 3 inches as we purchased a desktop computer from you and it was blocking our view. In doing so, the cord to the TV would not reach the floor and was suspended in the air in a surge protector. The surge protector with the cord was not secured to the wall. He use a he pressure of the desk to keep it in place and left.

Came to my house to mount a 43" TV. After drilling 4 holes told me they couldn't find the studs and I should buy a different kind of mount and left. It took me1 minute to find the studs and now trying to get a refund and wondering about the new holes in my wall.

The agents did not mount my TV. I was promised the Geek Squad and was sent a 3rd party guy who failed. After complaining about the lack of service. Best Buy sends the same guy that originally failed to mount my TV. Ultimately I had to hire my own guy to do it.

The installer was incompetent. They use a third-party service used to drill bit so long that it went through from the room they were installing the TV into the room on the other side damaging. The wall said I was going to get someone to call me back to take care of the problem 20 calls later no response incompetent

If I could give zero stars I would. They had us waiting around for 3rd time, with nobody showing up. Jokes on us I guess. We took off work to be here and yet again, they didn't show up.

The installation crew did not show up for the appointment. They did not contact us and the Call Center rep that I talked to was unable to contact them after repeated attempts. We had received emails and phone calls from Best Buy ahead of time to confirm the appointment. I scheduled a second appointment for Friday of the following week. UNACCEPTABLE! I expect to be first priority on Monday after the no-show. This was a big inconvenience for me and my wife!

The cable management description from both the website and customer service both make it sound like they will manage the wires and run them through the wall including the installation of the hole covers. This does not happen, nor did they go through the other services to see if I wanted them to complete those. The actual techs were prompt on time and the mount was hung well, but do not opt for the premium services.

Geek Squad set up my appointment for 7.00 am to 11.00 am, I called to track the status after 11.00 because they didn't show up on time and they just told me they're behind. Customer service is really poor, they don't communicate unless you reach out and their answers are not accurate. They play with people's time.

I had no good experiences with this service. After two visits from the geek squad, one to tell me the mount that I was sold was to small and the next to tell me that the area that I wanted my TV mounted would not take the weight of the TV. I even paid extra for the over the fireplace mount. I spent hours waiting for the technician and had to reschedule service several times because they wanted to come late in the evening. Very disappointing and not what I was expected from Best Buy's usually good service.

took a month to get it mounted to no fault of the techs but everthing to do with the crappy policies of bestbuy the company is moraly bankrupt and so finatually curropt they actually do there best to make sure the costomer exp is as bad as it can possibly be.

I was under the impression tv was mounted on wall and wires hidden in wall. Geek squad member stated it was not included and refused to hide wires in wall. Description needs to let customer know the other accessories needed such as in wall rated cables and power plugs.

I’m disappointed that Best Buy refuses to discuss the installation process ahead of the day of installation. That would help me better prepare and understand the requirements of installing a full motion mount with a Samsung Frame TV.