Customer Ratings & Reviews

Fantastic service! Michael and Jen phoned to let me know they were near, and they arrived on time. They showed appropriate respect by wearing masks and shoe coverings. They explained all of the work as it progressed, and went above and beyond expectations by finding some screws for my old TV stand so the old one had a stable home. Really enjoyed talking with them. There presence and work is what one hopes for in their home or in stores.

The first time they came, one installation went great. the other had a problem that was not their fault, so they had to come back. But they set up the needed upgrade purchase and the second installation went fine.

Great job. The Geek Squad always comes to my rescue. They installed my new tv quickly and efficiently. When they were finished they went through everything with me and made sure I was comfortable with the new set. My thanks to the Geek Squad.

Excellent service provided end to end! That’s the way to do it guys! You have raised the bar very high for customer obsession and delivering results. Extremely professional! I’m very impressed and will highly recommend Geek Squad.

I love how much more efficient the Geek guys are at setting up and optimizing my TV. Moved the Motion arm down on wall because the TV was too tall for the space compared to my old TV. Now if fits perfectly and ready to go. I would still be searching for drills and figuring out connectors! I will mention to get the "real" Geek guys and not a subcontractor because I haven't been as happy with some of the subcontractor's work--volume still not working through remote on TV in another room.

Phil and his partner phoned ahead to let me know they are on their way. They are so courteous and professional. They went way beyond what they came to do and showed me how to set the sleep timer on the remote (I didn't know I could do that before) and tried to find the Apple TV on the Sony TV I had bought in 2019. They asked if there is anything else they could do before they left. What service! They cleaned up and took the empty tv box with them too. They are just so super sweet!

The Geek Squad mounted my 65" TV. They were able to come out early (whited helped me out) and did an outstanding job. Installation and set up went smooth. They also ensured the mess cleaned up and hauled all the trash/boxes away.

The gentlemen that mounted the TV in my bedroom did a great job. They were very polite and took the time to make sure I understood how to operate everything. If I had one negative thing to say it would be that one of the three guys didn’t wear booties and I am a strong believer of no shoes in the house. Another guy also took the time to straighten out the TV that was previously mounted in my living room because it was crooked. He also zip tied all the wires up to give it a neater appearance without me ever asking, which was extremely nice of him.

The techs were outstanding. Perfect mounting and connections to surround system. Tech explained exactly what they were doing and took the time to explain the TV and receiver. Answered all my questions

They reviewed the area in question, checked for plumbing, set owners wall mount and mounted tv in a efficient and effective manner.

The 2 men who delivered and set up our TV were very polite, professional, and helpful. We were kept informed of their arrival time, and once they got here they took the necessary time to answer our questions, even though they had multiple other stops to complete before their work day ended.

great service, the technicians knew their job, explained everything

Professional set up. Can put on wall if you want. HIGHLY RECOMMEND!

The wall mount is great. This particular one was a recommendation from Geek squad that came to install the tv. Does tilt slightly but not a lot. Which is fine as we don’t have a use for extreme tilting. Geek squad did a great job mounting fast and efficiently with perfectly precise measurements! Was well worth the money as this job would of taken my husband hours. But don’t tell him I said that lol

This review is specifically for Matt & Joseph who completed the mounting service. They were excellent! They took the time, measured, FIXED what the last Best Buy installer did 3 years ago & were beyond helpful!

The agent was very professional and knowledgeable !

We can not say enough about our experience with Michaeljuan -- he and his colleague were kind, professional and very patient. They installed two televisions for us and did an excellent job!

Both techs were personable, efficient, and knowledgeable. They had my new TV installed in very little time and then took time to orient me on the usage of it.

The technician that came to do the installation was extremely professional and did an outstanding job on both the installation and explanation of all the connected devises.

At first I was reluctant to pay $199 to have the television mounted when I could have friends do it at a fraction of the cost, I relented and I'm so glad that I did. Best Buy gave me a window when the installer would arrive and the day of they notified me multiple times of the exact time which was precise. Once he arrived, he was professional and had the television mounted and programmed in 40 minutes. He showed me how everything worked, cleaned up and left.