Customer Ratings & Reviews

The first 2 guys who mounted my TV were third party workers. I did not pay 200.00 for third party. Plus I could not figure 2 white trucks, 2 men to mount one TV, PLUS THEY DID NOT COVER THEIR SHOES. The two TV'S I had mounted a few weeks later, a Geek Squad gentleman came. He covered his shoes and was very professional. I will need another TV mounted in 3months, I only want someone from the Geek Squad. That's what I pay 200 a year plus 49.99, GEEK SQUAD SERVICE. THANK YOU

Very professional and knowledgeable, also on time. Would highly recommend this installer!

Very experienced agents. They came in put everything up with ease.

Old tv and mount removed, new mount and tv installed, old tv carried to basement. What made this a really special experience was the time spent cheerfully and patiently making sure that my 82 year old mother understood how to use the remote for the tv and Apple TV. They stayed until she was proficient using the remotes!

Great picture. deep colors. Fairly easy to use. Good sound without sounder.

The agent delivered and mounted my TV very efficiently and and he was ver professional

Geek Squad mounted TV and connected sound bar. Looks and sounds great. Installation was quick.

The guy who came to install ours was very professional. He did a great job installing, was very clean work.

Your in-home service was excellent; the team was engaged, creative, problem-solving and practical. They did not just identify problems and throw up their hands. They figured out the solution and came back the next day with the fix. Impressive.

The gentleman (Mike and James - I'm a Disney fan, so i remembered them because of the main characters from Monsters, Inc.) that delivered and installed my tv were awesome! They even "recycle" the box it came in. Best Buy: Please do better about adding on additional fees and supplies - maybe let the customer know what they'll need in advance?

We purchased a 32 inch TCL TV and it had to be mounted on an existing mount. The Geeks came in and went to work revising the mount to accommodate the new TV. They tested all connections and made sure it worked and that we were properly informed how best to use the included remote and how to use the various TV functions. They were great!!

Service was excellent, they were very courteous and knowledgeable. They made sure I was satisfied with the placement of the tv and also made sure the wires were hidden as I wanted. They cleaned everything up and even dusted the shelves on my wall by the TV.

They installed my tv’s and mounted them on the wall. They showed me how to work my tv! They were very nice and knew exactly what to do!

The service rep arrived very early and removed tv from old wall, drove over to my new unit, and mounted it on the wall at new unit in a timely fashion.

The agents did a great job of installing the wall frame and mounted the TV. They were courteous and efficient.

The GS person was very professional, on-time and had a very good knowledge of the product!

We always relax when the Geek professionals set up our equipment. They do a thorough job and explain how to utilize it correctly and efficiently.

First the crew that arrived was terrific. I’d give them a 5plus. I dropped the rating because Best Buy’s communications of their arrival time was beyond awful. They were late but no updates were provided or apparently even possible. Some time after the installation occurred I got a reminder of the original scheduled time. Great setup experience. Terrible terrible communication

They were the best! Super knowledgeable, super courteous and really respected COVID protocol.

The agents were great, came on time, worked efficiently, and connected everything exactly right. Would definitely use them again.