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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 198 Showing 3,941-3,960 of 38,694 reviews
  • Rated 5 out of 5 stars

    Geek squad installed 3 TV's quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed one new 60 inch TV in the den and connected the DVD, VCR and audio box. They also moved and connected two other TV's each with its own DVD/VCR. They connected the new 60 inch TV in such a way that the audio box was the main speaker and the Dish remote controlled most of the TV functions. They also provided a tutorial on how to use the features of the new TV. The service was excellent; we are very happy with the result.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was very fast and clean. TV was mounted and programmed, Beautiful job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install went well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very nice and explained as he went along. Went the extra mile to mount my TV since some hardware was missing that i wasn't aware of before hand. No complaints on his skill set and professionalism. Only concern I had was my surround sound could not be hooked up to new TV and was never disconnected from the power. Couple days later I tried to move unit, cords were so tight it would not move and unit was extremely hot due to vents were facing down on carpet. I finally was able to get unit untangled and obviously unplugged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed tv - great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who removed the old tv and installed the new one was excellent. Did his job efficiently, hooked everything up and explained everything about how to operate the tv. He even took away the box so I wouldn't have to figure a way to put it out for the trash pickup (also not to advertise that we have a new tv!). Installation was much quicker than expected, especially at Christmas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a meticulous job mounting my new TV. It was difficult because they needed to relocate the existing mount so as not to block my sliding glass windows. They routed all the wires very cleanly and professionally and they cleaned up after themselves. I am completely satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung OLED tv mounted...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy delivered and mounted my new Samsung OLED tv. The 2 people that did the mounting did a great job & were very efficient and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is helpful and patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We determined that the wall wasn't strong enough to mount the TV we'd selected and instead chose to build a shelf instead. The Geek guy was helpful and patient, returning to finish the installation after we'd had the shelf made and to troubleshoot a few issues with the cable modem and remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek sq

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are very knowledgeable. They help me work out so many kinks that I had in my system they made my system sound like I was at the movies when they were done I recommend them to everyone. They were nice polite and cleaned up when they were done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job. Very happy with the results.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who came to connect and set up our new TVs were terrific, very friendly, professional and knowledgeable. They did an outstanding job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV and wall mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad members that did the installation of my TV and wall mount were very helpful and professional. It was done in a timely manner and with care. They asked me to what eye level I wanted the TV mounted and answered some questions I had. I was concerned that a third party was going to do the installation instead of Geek Squad after reading other reviews but this was not case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very professional and mounted our TV in no time. Very fast and complete. They answered all my questions. Explained everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my 85" Sony TV. Superb Job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These folks sure know how to get a job done and do it right. I would trust the GEEK Squad to do any job and get it done quick. They came to my home installed the wall mount, put up the 85 inch Sony TV, connected to the internet and all my devices in about an hour. What a superb job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys — Geek Squad — showed up and were prepared. My wife and I had mapped out where we wanted the TV on the wall and after a brief discussion and verification, they installed the TV exactly where we asked (like within 1/4”, I measured) and set up everything on the TV. They also ran some demo clips to give me an idea of what I’d bought. I’d add that when I arranged for installation, some times/dates were supplied by a third party so you may want to make sure you get an actual Geek Squad appointment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome experience with Geek Squad! They called in advance, brought all the equipment (surround equip and TV mounting) and were even prepared when a couple of snafus popped up during installation of the home theater pieces. They took care of everything and made sure I was familiar with how it all worked before cleaning up and leaving. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent and professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and had the tv working and looking perfect in a matter of minutes. They were professional and friendly and I would use them again in a heartbeat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek quad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and knowledgeable service tech. Installation was quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Re-install after painting.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Re-install after painting went well it’s literally two geek squad guys picking up our 75” QN90 and hanging it back on its already installed mount above the fireplace.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television Mounting went great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a few tries for the company to get the scheduling right but the installer was great. Fast, courteous and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Such professional and neat work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad hung my tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad that hung my 85 inch TV did a fine job. They were knowledgeable and very helpful.

    I would recommend this to a friend