Customer Ratings & Reviews

When the wall mount we had wouldn’t work with the new TV, the agents gave us recommendations for alternative mounts. We had to order the new mount so the agents had to come back to mount the TV. However they setup the TV and connected my devices to it on their first visit. I was very pleased with how the agents conducted themselves and their knowledge of the products.

Joshua was nice, patient, and prompt. He did a very nice & professional job mounting our new TV & TV mount to the wall. He measured twice, asked our opinion where we wanted it before completing the mounting. He cleaned up afterwards & hauled the old TV away. He set the smart TV up and taught us how to navigate on it.

The representatives delivered and mounted my TV and did a great job! They were very efficient, courteous and aimed to pleased.

We purchased the Geek Squad installation and mounting for our 55" Samsung for our console which can be lowered and raised as we desire. The Geek Squad (Andy & Alex) not only did a perfect job of installation and mounting of the TV, but provided excellent, detailed training on all the features available on the Samsung smart TV. We were very, very impressed with the work of Andy and Alex and would strongly recommend them to anyone needed TV connection and mounting.

The Geek Squad did a wonderful job. They were personable, careful, and thorough. They brought the TV to the basement, unboxed it, and mounted it without troubles.

Cody ensured that the TV was setup and that the entire system was working before leaving. He also ensured that wiring was not visible when facing the television. Ensure that the soundbar and other devices were working with the television before leaving. Took time to give a brief tutorial of the remote control.

First the crew that arrived was terrific. I’d give them a 5plus. I dropped the rating because Best Buy’s communications of their arrival time was beyond awful. They were late but no updates were provided or apparently even possible. Some time after the installation occurred I got a reminder of the original scheduled time. Great setup experience. Terrible terrible communication

the Bobby was right on time, called ahead, did a great job with the installation and left everything in perfect order. He took time to explain the product to me answered all my questions and left the area clean and in order. Very satisfied with the service and professional attitude.

The Geek Squad reps, Mike, Mark, and Luis all did an outstanding job recommending what would work best in my home. They delivered the items when they arrived and set to work doing an efficient install that is working like clockwork. I can not say enough about how great these guys have been.

The tech was polite, very skilled and did a great job. I'd never had a TV mounted to the wall before, and was really nervous about having something so fragile suspended from the wall of my 100-year-old house. The tech did a great, professional job, and it was obvious he'd done it many, many times before, and that soothed my nerves. It looks great, and I'm very happy.

I ordered a TV and mount for my daughter and they delivered the TV, mounted it on the wall and set it up for her. This was all included for $0 because I am a Total Tech Support subscriber and it was definitely worth it. They were in and out in 30 minutes and the TV is well secured to the wall.

The team from the Geek Squad did a fantastic install job, made a few excellent recommendations. The install was done very carefully, taking all the time needed to insure everything was set properly. Will be using this team again! Thank you

The team from the Geek Squad did a fantastic install job, made a few excellent recommendations. The install was done very carefully, taking all the time needed to insure everything was set properly. Will be using this team again! Thank you

Ben and Michael did an amazing job mounting our new TV. The measured and remeasured for accuracy, and work together as a team. They were so helpful with setting up streaming apps and helping us learn our new TV.

The service tech peoples came out and did a really nice job of mounting the tv up. They ask questions how you want it, where you want it, how high, and etc.... And they even program the tv for me....OH YEAH!!!!!!

Steven who put up our tv was awesome and I think he deserves a raise. I would hire him in a heartbeat because of his kindness, quickness, and his stellar customer service. You need to let him train all your staff. He's awesome

The agent at my home on 12/24/20 was exceptional, put his all into the job. He knew exactly how to figure out a situation that he had not encountered before. Kudos to Pablo. Please recognize him for a job beyond well done The previous geek squad rep had no idea what to do, hung the TV incorrectly never even attempted to connect the soundbar and left my home in disarray.

Great Geek squad service in installing mount for TV and mounting the TV. Very professional!

They were fast and efficient putting this mount up. Love the mount

Those guys are great. They had mounted our tvs well and walked us through tv features.