Customer Ratings & Reviews

Our Geek Squad service was great. We replaced an old 58" plasma TV with a new 75" QLED. The old TV was a tank, weighing over 140 lbs. The techs removed the old TV, hung a new mount and mounted the new TV and set up a new soundbar without issue. I highly recommend the Geek Squad service.

The gentleman that mounted my tv were in contact with me with when they will be there and were on time. They were very knowledgeable. They wanted to make sure that I was happy and always asked me questions to make sure it’s done to my satisfaction. They were also quick and the quality of their work was great. Totally worth the money. Saved me from stress and frustration.

The service is great. The guys installing the system was very friendly, knowledgeable, and very quick.

The Geek Squad agents did a great job installing the TV. First, they communicated well regarding the time of their arrival. And, they arrived on time! They set up the TV exactly as I wanted. They also pointed out a number of factors that I hadn't considered, but which were important and helpful. They also explained the use of the TV after they set it up. And they were great conversationalists!

The installer did a great job and was professional and very courtesy, he installed my tv and sound bar with ease and answered all my questions and concerns thoroughly...i will highly recommend my installer Vernon

The geek squad service was excellent. The boys were efficient, polite, and very helpful with teaching me to shut up. Appreciate everything very much.

The install team installed my wall bracket, TV, sound bar, PS4 Pro, 4k DVD player with precision, accuracy and professionalism. They even ensured the components worked correctly and that everything was configured to the wi-fi. They even took the time to show me how to configure a blu-tooth device. The Geek Squad really cares about their customers. I definitely will be using them in the future! KEEP UP THE FANTASTIC WORK!

We had 2 bad TVs installed before this one. New crew installed it. Much better crew

Adam and Clifton are a great team. Very knowledgeable, efficient and pleasant to talk to. They set up the tv, connected the soundbar and woofer to the one remote. Made sure we had working apps and answered all our questions.

Great setup crew that delivered on their promise. I would give them 2 additional stars if I could.

The install went perfectly, and the installer was very professional and friendly.

The team that mounted our TVs were AWESOME! The TV has great features. The picture is pretty good. The only thing I have not figured out is how to watch older basketball games. The quality of the basketball games are poor and grainy. When I play one of the games from Amazon on a smaller TV you can make out the players. But on this 86 inch TV it's to blurry/grainy to even tell who the players are. I hope this is just a setting. LOL... But some things shouldn't be see this large that's on TV. Video games are GREAT!

These two guys managed a challenging wall mount with this tv, due to its size and weight. They were quick to problem solve and the final effect is a balanced tv in the perfect spot. Cannot remember their names. I think they were Shane and Matt? Great Geeks!!!

The guys that came to my house were knowledgeable, efficient and friendly. They went over everything with me up front to make sure there were no surprises. Obviously experienced installers. They even took the trash with them.

Very awesome Service and was set up quickly . Thanks Geek Squad.

Agents mounted my TV - very organized, professional and courteous. They were great.

This subcontracted team was very good and wanted to make sure that the results were precise

Set up was very efficient and helpful. They helped me set up all my apps too

The agents did quick and thorough work setting up my TV on order# 1125027352429.

Installers were great. They deserve 5 stars. However, Best Buy required an additional, unexpected $130 fee because the installation was over a fireplace. I was not asked about where the install would be or told of the additional fee, In fact, the install did not require any additional work because my contractor, in rebuilding the fireplace, installed a well anchored base for the TV bracket. All the installers needed to do was to screw in the bracket. Of course, because the guys were not allowed to do the install without the fee being paid, I paid it unhappily,