Customer Ratings & Reviews

He communicated his arrival well and arrived within the estimated time. He got the tv installed quickly and answered any questions I had.

We had a little misunderstanding on where it as supposed to be mounted but because they made it right I'm giving them 5 stars.

Geek Squad was excellent. Took down my old TV Mount and re-installed a new pull down mount, which they said they had not installed this kind before. They installed it perfectly without any problems. Very polite young men.

TV was mounted above a fireplace in the middle of the home. The crew took their time and did an excellent job making sure everything was safe and correct. Very happy.

Techs were uber respectful and were amazing at set up n disposal of any pkg materials super tech savvy and I highly recommend this service! My 55in is perfectly set.

The agents did a good job hanging my TV up. Let’s go

The Geek Squad person who set up my new tv, wall mount, and sound bar was punctual, knowledgeable, and did everything I asked of him. He was pleasant and answered all my questions.

Great service!! Very professional and he did a great job. He cleaned up after himself and clean up the work that the previous technician didn’t clean up. I wonder absolutely recommend the geek squad to anyone!! Awesome work!!

These guys were excellent did a top-notch job and beyond very knowledgeable very considerate, I’d recommend them to anybody

They installed my 98 inch tv. I am very happy with the service

The geek squad consisting of Fabian, Kelly and Puria did an outstanding job mounting my new television and hiding all the wires for a clean installation.

Great valve. It’s worth being a total tech member. You get install for free/delivery as you’re already paying for the membership. Great perk! T.v looks great mounted to the wall. All my guests love it.

The Geek Squad are the best. Great work and so easy to work with. They definitely wanted to please me. Would not use anyone else. They showed me how to use the tv after they finished installing it. Geek squad is the best.

A little bit on the expensive side considering that I had a 40” mounted last year. But overall they are knowledgeable, arrived for my appointment time promptly, and had my tv mounted within an hr.

Being an elite Best Buy member my past experiences in terms of in-store customer services has always been stellar as employees are knowledgable and very responsive to customer needs/inquiries. However, third party vendor services(Not Geek Squad) such as hardware installations prove to be unreliable. My 5Mar2024 appt for install was missed after vendor tech sent two text messages, regarding 8am-11am installation window. I later recev'd a call from vendor 6hrs after install window to reschedule. At that time I decided to conduct the TV wall mount/install myself. Instructions were easy to follow. See attached photos.

Great service from geek squad with mounting of 83” tv looks great was done in a timely and efficient manner very nice installers I appreciate their professionalism thx

The geek squad technicians were right on the ball. They showed up, got right to work and didn't stop until everything was working perfectly and I knew how to operate my new TV. They were courteous, professional, respectful and cleaned everything up before they left. What great service!

Excelente service . My tv looks great and well mounted.

I had a hard time getting the installation done by the geek squad or total tech when I purchased the plan. They didn’t seem to get their wires in order for what to do on the job. Even though I went into the store , and told them over the phone what I wanted three times, each time they came out. They never seem to have enough time to do it and made me reschedule because of one problem or another. Such as the tv not working. That was OK because they made me a better deal on the TV. I originally wanted and got for a very good price. However the second time they were to install the wiring, they told me that they wouldn’t install The wiring and hide it behind the walls and quoted me another price to run the wires. However, then they told me to hide them in the walls they would have to drill six holes in each wall or in the ceiling Three times and it would be my responsibility to pay for patching it up and I thought that was totally unprofessional so I had to go buy covers so they could put molding to hide the wires along the molding in the unit of my apartment which I had to drive back to Best Buy and purchase three packages of while they were setting up the tv with my existing home, theater and gaming equipment or I would need to make another appointment and it had already taken a month to get my TV up and running, I was charged for concealing the speakers into the wall which they didn’t do and I don’t mind them, leaving them out on the stands for the back speakers, but I was charged the price to conceal them and they charged me two times so I had a lot of problems with that and then they fell down 10 days after they installed it it looked great for the first 10 days but every time I had to push it back in place it started to look ridiculous because I don’t think they did a very good prep job. However, when the technician came back to fix it from a different geek squad location he helped make them even again but plaster had already fallen off my wall so I had a little bit of problem with them. Great guys, they know their products, but I’m not sure that that they are as adept with installation. I would still recommend them, but they have a little work to do such as getting their stories together when you’re ordering a job. it is worth the money once you get the job finally completed that’s why I’d still recommend getting total tech.

Agent came and mounted TV looks amazing in and out in 20-30 minutes... made no mess and cleaned up behind themselves