Customer Ratings & Reviews

The agents were very knowledgeable and friendly! Great customer service although I had to pay over $900 for 3 TVs. It should be the one visit. Very pricey

Very efficient and effective. They were very responsive in rescheduling as well.

The Service Rep installed and mounted the TV on a full-motion wall mount and connected it to an antenna, a soundbar and a DVD player. He also connected the TV to our home network.

The installers mounted 2 differed TV wall mounts. They took into consideration the height we’d need depending on if they we being used to watch movies or do gaming or both. They even programmed the controllers with our cable and various gaming systems. When they left all we had to do was sit down and enjoy! They did a great job. We’d definitely use their Geek Squad again!

The techs showed up on time, wasted no time removing old tv and hanging my new Nano LG. Set tv up quickly without any conversation wasn’t sure what they were selecting nor what they were disabling/ had to reschedule another appointment to enable me to be able to use my DVD player. If it were checked for operation during initial visit a 2nd appointment wouldn’t have been necessary.

Both technicians were very knowledgeable and friendly. Much easier than I had anticipated.

The mountings of TVs on May 6 was excellent. They knew exactly where the placements should be based on sizes of TVs. The were quick and knew what they were doing. They asked if I had any questions or concerns before leaving. Cindy from Magnolia HiFi home service followed up to see if I was satisfied. May 6 service excellent.

The geek squad installed the wall mount and my 85in TV, quickly and professionally. Even though the dang thing weighed about 100 lbs.

We have had the Geek Squad come to our home twice and it was a great experience both times. Good communication along with good service was appreciated. The projects were completed by skilled professionals and we were very pleased with the end results. We will definitely be using the Geek Squad again when needed in the future!

I like my Samsung tv Good size, 55 and the pix is clear

Very happy with the install. Installers were very professional. Took their time to make sure tv was properly hung and in position

Great service. They told what was needed to be done and got it done in less than 30 minutes. tv 85 inch was mounted perfectly and then explanation on menus details on new tv was explained. awesome job

A-plus service and a well done job. Technician (Mr. Will) came as per appointment schedule, but the TV had not been delivered. He could have re-scheduled, BUT went above and beyond and tracked the TV and went and brought himself and installed. Impressive!

The Agents mounted the tv and set it all up . Very satisfied ! Thanks Geek Squad Five Stars !

The Geek Squad guys came and were excellent. This is the second time I have had them install a tv during the pandemic. They wear masks (and do I while they are here) and are friendly and offer all kinds of advice. I can do a mount myself, but not as quickly and effort free and these guys. I’ll continue to use them when I need a tv mounted.

I want to tell Best Buy thank you for being there for me and my family. My daughter Antonique wanted to buy me a TV for Mother's Day , which was the greatest gift ever. Best Buy Delivered my TV on time and set up my Channels. I called Best Buy an d add my daughter to my acc. just in case she want's to buy me and the else.

AS OF FEBRUARY 18, 2025 AT 5:20 PM, THIS SERVICE HAS NOT BEEN COMPLETED AS PROMISED IN 2024!!!!! WHY? THE SEVERAL TELEPHONE CALLS I HAVE MADE TO MAGNOLIA REQUESTING TO COMPLETE THIS SERVICE AS PROMISED APPARENTLY HAVE BEEN IGNORED BECAUSE SUCH SERVICE HAS NOT BEEN COMPLETED. BEST BUY/GEEK SQUAD/MAGNOLIA WHO APPARENTLY JUST TOOK MY MONEY AND RAN, SO IT SEEMS. MY FUTURE PURCHASES AT BEST BUY/MAGNOLIA HAVE BEEN PUT ON HOLD AND WILL BE CANCEL SOON DUE TO MAGNOLIA NOT FULFILLING IT'S PROMISES IN GOOD FAITH

This is a good TV, has a decent picture and several smart features. Unfortunately, you can't download the Spectrum streaming app on it. :-( We get around that by air streaming to it and using it as a monitor to our iPhones. Just know what app you want to use on it before buying it.

The Geek Sqad did a terrific job getting the TV mounted properly, hooked up to our satellite dish quickly, and no problems getting it to work properly with audio receiver.

The 2 members of the Geek Squad that came to mount my tv to the wall were nothing short of great! They were very quick, knowledgeable and professional. They provided me with good suggestions and answered all of my questions. They were also very pleasant to have in my home. Thank you for a job well done!