Customer Ratings & Reviews

What a Great Team Geek Squad has. Appointment was set up and they turned up on time. Ready with booties to wear in the house!! So prepared! Two of them worked so efficiently and had everything working in a short time. Love Geek Squad!

Agents mounted my new tv without incident. Install went very well! Then came time to address existing 4k hdmi cable between my 4k amplifier and tv. Agent said my 50 foot cable would not deliver an adequate signal. Then he recommended a fiber optic 8k cable at 41 feet that was on the truck for $500 + tax. Now I’m in the moment to decide to add $500 to this install before testing my new tv or wait to get a new 8k hdmi cable. After questioning agent and my sanity, I agreed to purchase the new fiber optic cable. After agent departed, I was happy with the install and tv but became disappointed after online research of the 8k fiber optic cable. Bottom line, there was a $200 surcharge added to the fiber optic cable because it was on the truck. Also I had to run the new shorter cable under the carpet instead of 50 foot cable path.

The technician was pleasant and did a great job mounting the tv. However, I marked the wall where my dresser fits and he placed the tv at the dresser level. I cannot bring my dresser back into my bedroom.

The technician actually called me to ask if he could come earlier as he had a cancellation. He was very efficient in the installation and explained how to use my new TV and remote.

The agents mounted and setup my TV. Start to finish, answered all our questions while installing and told us what they were doing. Explained how the tv work. Cleaned up everything. Excellent guys.

I believe the Geek Squad member's name was Brad. His installation of our wall mounted TV was excellent. His knowledge and level of professionalism were exceptional. Thanks Geek Squad!

The 2 gentlemen that install my tv was very polite and explain everything to me. They answer all my questions and did a very nice And quick job installing. I would definitely use this service again

We purchased a wall mount for our 65" TV and we also purchased the option to have it installed. The two people who came out to do the install were very professional, clearly knew what they were doing, and were very respectful, asking for permission before moving any furniture, etc. They did an excellent job, put the TV exactly where we wanted it on the wall, and showed me details of how to use the mount (moving the TV out to get behind it, changing the viewing angle if needed, etc.)

I only get the geek squad service to come to my house to install anything I need. The third party installer have been an absolute letdown. Roberto is an absolute gentleman and always make sure everything is correct and working properly. Thank you for that.

I don’t usually like to fill these surveys out but I actually was looking forward to this one. Michael, Tony and Marcus of the geek squad performed a custom installation of my 85” television, AV receiver and surround sound speakers, I moved the TV from the wall that the old one was on to a new position because of the size. The surround sound speakers were already in the ceiling and it was expected that the speaker wires could just been brought to the other wall where the TV was. As it turned out the existing speaker wires were stapled and could not be rerouted. This didn’t slow the geek squad down. They regrouped and treated it as a new install and pulled all new wire. Even though this added substantial time to the work that needed to be performed, the geek squad stuck with their original estimate to me and did not charge me extra for this extra work. While this exceeded my expectations from a financial perspective, it would have meant little if the work didn’t. The custom install came out beautifully. All wires concealed, all equipment set up and everything explained thoroughly. I feel that I have more than made up the membership fee for the geek squad Tech Support and I’ve got 11 months left. What a great deal.

The agent mounted my TV spoke to me about the different types of TV mounts and ensured that I had the correct one. He walked me through setting up my TV and connecting it to my Roku and my Playstation. Geek Squad is absolutely the best.

Team arrived on time and were very knowledgeable, respectful, and fast. Took time to go over setup and some features.

My only complaint is that it took 2 weeks to get a $75 credit to my account because I overpaid. Other than that the installation guy was polite, efficient and did an amazing job. Just don’t go to Brier Creek store and expect the same polite, efficient and courteous service. I saw this lady manager talk so bad to an individual. I couldn’t believe my eyes. In addition I’ve had awful experiences there as well. It hurts me more seeing other people mistreated. So I drive several extra miles for better customer service.

The first time it was installed was wrong, they have to come to fix it, otherwise was in danger of falling. The second time the installer knew what he was doing

I had wanted to get my LG OLED mounted on the wall in my living room for awhile. When I finally got it scheduled I wanted to have the same Great Service by Geek Squad that I received when I had them deliver and setup my LG originally. Chris, the Tech that mounted my flat screen, did a great job.

Well, the geek squad guys mounted it and it seems to do everything for which it was purchased. We're happy with the set up for our new TV.

Service was quick and efficient. Even the unexpected complications were addressed professionally and resolved. work area was left spotless. Excellent explanation of equipment operation and follow up instructions.

The two agents installing my wall mount, TV, and sound bar were not only very professional, but also very helpful is demonstrating how to use the equipment. Excellent cleanup and nice personalities.

Great job, very professional and was easily understood.

Seeing as I was simply replacing an old tv that had been mounted here before, and all they hd to do was moun the new one, they did a fine job. I was able to do other things while they did it.