Customer Ratings & Reviews

Two guys from the Geek Squad brought my newly purchased TV and wall mount to my home and installed it in less than an hour. The cost of the install was well worth it as I would not have been able to do it myself. Plus they did the TV setup and made sure everything worked before they left. They attached the existing sound bar and cable box with no problem and gave me instructions before they left.

I had an audio and video sync problem with my new Samsung TV. Jeff stopped out to fix it...only took him less than 10 minutes and it now works perfectly. He also answered questions I had about this "Smart TV". He was so friendly and knowledgeable. I recommend the Best Buy Geek Squad to anyone who can't figure out a problem.

John Austin and his associate did a superb job hanging two 85 inch Samsung TVs. They arrived on time and helped us learn how to use them, after connecting them. Other advice was given on how to deal with colder temperature, which was was needed.

GeekSquad showed up punctually, something I love in today's age of 4 hour service windows. After asking about my desires as to mounting placement, I was provided with additional options/points to consider, and then they got down to business. GeekSquad did the install of the TV & Soundbar, including configuring the wireless subwoofer and programming all of various inputs. A great service all around.

The guys showed up to install two TV's. They actually thought that they could use an existing mount and tried to save us some money. That didn't work out, but I appreciated the effort. One of the guys looked like Jason Mamoa which was very exciting to my daughter and her friend. :) I've been very happy with Best Buy and the Geek Squad.

Service was excellent! Extremely satisfied. You really should add the in wall power extension service to this service. They compliment each other. Parts are additional but it’s all so worth it. Rob and Ramon were outstanding. When scheduling ask for the Geek Squad by name. Third party installers may not be as good.

The agents arrived during the first half of the window (between 7am-1pm). I was nervous they would not show up until closer to 1. But they showed up around 9-930, and were gone around 10. They were very respectful of my apartment and asked my opinion after every step to ensure I was okay with the placement of my tv

The Geek Squad sent to me (Tony and Caleb) was great! They worked quickly, thoroughly, cleaned up after themselves, and were very friendly. My only regret is that I didn't press for instruction on my new remotes!!

Tha technition from the Geek Squad was friendly, helpful, and worked with me to intall my TV so I didn't need to move the mounting arm. It fits nicely in the space of the replaced TV. He spent the time to help me get it all set up and working together with my internet, my Cable provider, and sound bar.

Excellent job, very professional… answered all questions and were done quickly

The REMOTE Geek Squad is and has been, very very good. I upgraded to total tech and as much as I use them, it more than covers the yearly cost. Much more somewhere else as I have so many tech things now, its a must as I am not a techie nerd. The Best Buy Service in home techs. They have varied. I have had washer dryer...dishwasher...fridge. NOW STOVE/microwave and two TV's installed now. I get at Best Buy because of interest free 24 month payments and payoff is great and stress free for me, this way. Each service guys, for each applicance has been different. OVERALL, good service. Its hit and miss now, I feel because of the pandemic , things are different and picking service people that maybe arent stellar is happening. My LAST INSTALL, the guys were good but I think they need to up their Covid Protocol a bit. it should be AUTOMATIC: masks, gloves and booties, no questions about it. HAND SANITIZER if gloves are off. Those hands can leave germs in peoples homes. Even the gloves, so sanitize whatever they bring into your house I feel. I am grateful they STILL PROVIDE an in home service. The guys were nice,, but hard to hear thru masks and had to ask the guy to talk up a bit , then it was fine. Thats personal preference for me I guess. Love my TV as I am in isolation at home alot and it really helps having a great tv with great sound , now. OVerall service is good as I said, just speak up to them if something needs to be done and not understanding, etc. WE ARE PAYING for this service...so I dont let them leave til I fully understand and have my questions anwered in total.

The agents were on spot on with information and the professionalism in which they went about their jobs. Everything was done in a very timely manner with plenty of time to teach us some new things about a smart TVs we never knew! Never felt rushed with our questions or their answers. All around fantastic experience.

Great guys and did a great job installing the mount and TV. Also made sure TV was operating before they left and I had a basic understanding of how everything worked.

If you need a tv wall mounted call the geek squad!! They’ll do a very professional job!!

The installers went above and beyond to make sure my unique install would work before doing the job. They took additional precautions to make sure the work was done correctly and was secure. The install was on a stone wall and they did an amazing job.

So impressed with the Geek Squads installation of my new TV. They wore masks, gloves and booties, they had to drill into a fireplace to mount and install the tv, and they even dialed in all of my remotes for me too. They took the time to properly hide all of the cords and make sure everything was running smoothly. Worth every penny

The crew that came were very professional, knowledgeable and super nice! They were nice enough to help me wuickly figure out why another TV was not connecting to my WiFi after completing the job they arrived for. Exceeded all my expectations and was worth every penny of the service they provided! No headaches! Thank you!

I actually had no idea that BestBuy did this type of service!! it was really a life saver!! and i didn't even need to have purchased a TV from them! I will absolutely be using them again any time I need to mount a TV!!

This tv has a great picture. And sound. And I don’t have a sound bar. The geek squad delivered it and mounted it in about 15 to 20 min with a mount I provided. Great job.

The guys were prompt and diligent with their work. Everything was completed in a timely manner. Very friendly.