Customer Ratings & Reviews

I might have forgotten one of the young men's name regardless Warren and Myles? Deserve a 5 star rating for everything. I couldn't be more pleased and I'm hoping to see either one of them once I get the internet and cable hooked up. They where very impressive.

The Geek Squad tech was the best! It was worth every penny to pay the reasonable fee to have him mount our new large TV on the wall, hide the wires and set everything up so the TV was ready for our immediate use...........all in the matter of about 30 minutes. He was very professional, helpful and did a fantastic job.

This service is excellent. Although I thought the installs were free. There is an additional charge beyond the annual membership. Customer Service person at the store misspoke. The installers were wonderful. Cleanly. Even wore shoe coverings. Fast and timely and called when they were on their way. Very professional.

Both were very professional! They showed up on time and did your job, which I truly appreciate.

The member of the Geek Squad was awesome. Punctual, professional, and listened to my daughter’s instructions on where to mount it. She then walked her through the remote control as well. Thank you.

The techs were neat and organized they did an outstanding job installing this TV

The installers were very courteous, helpful, clean and funny. They did an amazing job! Thank you!

I’ve been using the Geek Squad for years. They are very knowledgeable, professional and courteous. I highly recommend them for all your TV and theatre installations and repairs.

Very kind and professional installers. Mounted my 85 inch TV to the wall. Very quick and expertly mounted.

The agents took down my old tv, put up the new one and installed all my devices. Works with same controls when switching from antenna tv to roku box channels to dvd player. Answered all my questions and explained new tv conrol. Very pleased with Jose and his fellow installer.

Excellent picture. Easy to use and a good sound system.

Time slot of availability was convenient. Professional, wore a mask and shoe covers. Easy to talk to as well. Very professional and provided much peace of mind. Guided us against installing in wall cable management in our finished basement due to a fire block. Would never have known if we tried DIY. Great service.

All questions answered. Polite and professional. They guide thru the process and allowed to make an informed decision on every detail.

Best Buy Geek Squad Team Arrived Before The Schedule Time Which Was Absolutely Excellent.. Mounted My New 85' Samsung TV To The Wall And My Devices As Well... Can't Even See The Cables....

The technician properly mounted the TV and for the most part got it hooked up to the cable and internet. He wasn't especially familiar with Shentel cable and internet, however, and we had to ask Shentel to come out and finish the setup.

Dylan and his associate were excellent. Delivered the TV, installed the stand, programmed it. All was done efficiently and well. After receiving a call from someone at Best Buy that morning saying the TV was not available and wouldn’t be available for months, I canceled the order. Several hours later, Dylan called to say he had the TV and stand and would be right over to set it up. A pleasant surprise. He had found the set on the sales floor. He was not aware of the call I had received earlier. I commend him for finding the set. He and his associate were knowledgeable and helpful?

Our service technician was excellent. He arrived on schedule. He started work immediately. He helped us decide where to place the tv mount. He explained how to use the tv. Before he left he cleaned up and removed the trash.

These guys are great! Very professional and know what they’re doing. I bought an expensive tv, so the unboxing, delivery and mounting was free. Can’t beat Best Buy!

The agents were swift and professional - they installed my mount and put my TV on it. They were so kind and respectful and I will absolutely use this service again!

Joshua P and his partner were amazing! He likes perfection and it was perfect for me because I’m the same! He asked me exactly where and how high I wanted it and explained certain issues. He was very knowledgeable! They were in and out in less than 30-45 mins.