Customer Ratings & Reviews

The technicians who came to do the install were professional, pleasant and knew exactly what to do. Ken Henderson, who was the lead technician, was as good as it gets in every way!!

The original installers where terrible, in over thier heads. If that wasn't bad enough, they scratched our new TV console. Best Buy stepped up and sent a new crew who went above and beyond, did a great job!

The Geek Squad delivered. Great team, super professional. It is an absolute no brainer to have them install anything else i purchase as well. It was just a fantastic experience.

I had no problem mounting an older 52 inch Samsung with a little help...but the new 65 inch and several added years convinced me to purchase the TV mounting service. The Geek Squad arrived on time with the new TV and quickly placed it on the wall using the existing wall mount. They connected the input cables and the satellite box, and confirmed the TV operated correctly.

Reynaldo was great! He got the TV mounted perfectly, got it set up, and answered all my questions. He's been to our house twice, and we hope we always get him!

The tech was knowledgeable and efficient with the install.

The in-home service to install/mount our new TV on the wall was worth it. The gentlemen who provided the service were friendly, helpful and explained everything they were doing.

The agents mounted my TV, and made sure I knew how to work everything. As usual, they did the job I always expected they would do.

We are pleased with the product as well as with the salesperson who assisted us in the store and the actual installer who came to our home. The problem was that scheduling the installation was a nightmare. Apparently, the store contacts a company that does the scheduling who contracts with an independent installation company that actually does the installation. Again while we were pleased with installer once he arrived, getting him here was so disorganized that it makes it regret going to BestBuy in the first place and I will probably go elsewhere in the future. One hand did not know what the other was doing and we received contradictory information throughout. I would also add that more than once they outright lied to us, telling us that the installer was on the way and we were next only to discover that we were not even on the schedule. BestBuy needs to get its act together!!!!!!! By the way, we were promised compensation for our troubles from the store manager, but a month has passed and we have heard nothing about it so we assume that it will not happen. Sadly, there are not many places left to buy televisions, but after this experience I will go to the ends of the earth to avoid BestBuy!!!!

The Geek Squad were great about letting us know their ETA. They were extremely professional and efficient. They called ahead of time to double check the job and to make sure that they would have all the necessary accessories to complete the work. They did forget to hook up the sound bar but we figured that out for ourselves. The only thing that was a bummer was that they could not take our old TV after all because of the size. They did however take away all the other old product (DVD player, old receiver, etc)

Shawn and Michael were super - professional, knowledgeable and patient. Would welcome them back anytime. Great crew give them a raise and recognition!!

Geek Squad did an excellent job fulfilling our request they were very professional & helpful!

The guys took great care and mounted the TV & Sound Bar with ease...

We can't give high enough praise for the team who came and installed our new TVs. The local installer was ill so this team drove over an hour to ensure we had installation as scheduled. It was a difficult instalation but they worked tirelessly with us to ensure we were happy. Definitely 5 stars!

Did likes i wanted mounted centered cleaned up afterwards very professional

I do not like hiring people to do handyman work for me. I caved this time because I was simply too busy with my "real job". These guys were outstanding. The guys who performed the work were in and around the Charlotte, NC uptown area. Your area: YMMV. Highly recommended if the service is consistent in your area!

Excellent service the technician where thorough and efficient

The technician installed the TV on a wall mount and did an excellent job.

The agents did a great job of helping me choose where to mount my new TV and even had a sound bar mount with them that they were able to sell me and install!

Great TV for the price. Easy install and set up. Good picture.