Customer Ratings & Reviews

The entire installation process was seamless. The team did great with communicating when they would arrive. Bobby took the time to make sure we were completely satisfied with the placement of the TV. I can tell that he really takes pride in his work. Great guy.

The techs were neat and organized they did an outstanding job installing this TV

The agents were awesome, polite, listened to what I needed to have done and explained things a s they went along ( installed swivel tv mount on wall). Cleaned up after done and asked if I had questions. In additIon made sure tv and Comcast st box worked.t

Jordon and his coworker were awesome. They were able to get it installed and set up quickly. They were able to work me in due to a the store having to cancel my original appointment due to that installation team being out with illness.

The Geek Squad were efficient, skilled and knowledgeable as well as really nice guys!

They were on time as scheduled. Quickly fixed wiring into the wall with no issues and no mess. Installed the TV mount and mounted the TV with no problem. Took the time to explain how things operated and kept asking if they could be of any further assistance.

Tony and his team are very knowledgeable with their job! Very professional and helpful with suggestions to a tech illiterate like me. I enjoyed so much the TV and sound bar they installed

The two Geek Squad guys that came and hung my new TV and mount were wonderful!! They were in and out quickly and made sure that everything was working as well as made sure that I was happy with the location. They were perfect!

Outstanding service and work by the Plano Best Buy Geek Squad team. I can't thank them enough; they went above and beyond to ensure my parents' new TV was installed perfectly, and they understood how to operate it. Overall, a pleasant experience.

The geek squad is awesome! Fast and capable installation and set-up! Very helpful to inform users of unique or new features and how to use them! Would not use anyone else for assistance with my electronics! Thank you for your excellent, professional service!

Beautiful picture. Good sound. Used to always use Samsung, but this is definitely an upgrade. Geeks knew what they were doing.

The guys that came to install the TV were extremely courteous, professional and knowledgeable. It was a pleasure to have them here

The agent mounted my tv and connected all my devices. He was very knowledgeable and answered all my questions. (I had a lot of questions). He was very nice and respectful. Excellent.

The guys who came to mount my tv on both occasions were superb. Unfortunately for them they had to deal with a very dissatisfied customer. After waiting 3 weeks for my tv and having gone to the store to make sure my act info was correct the tv was still shipped to my old address 1000 miles away. After waiting another week for the tv the guys came in and installed it to only find out the tv had an 86" long crack across the entire top. They knew how upset I was, especially after the last hiccup. They worked to get me a replacement. The 2nd group of guys came in and hooked up the 3rd attempt of the tv and did everything to make sure it was set up and ready to go.

Excellent. Removed old TV and wall mount. Un packed new TV and mount outside and removed all garbage. Mounted the new TV and fired up the TV, connected to WIFI, etc. Everything was up and working when they left, and I had a basic intro to operating it.

The delivery and installation of the TV went like clockwork, The guy from Best Buy was very informative re the installation and set up with my Bose wireless surround system. Superb picture from the TV, the colors are out standing, My 4K movies now look amazing.

The agents mounted my tv’s with ease. They were on time and 30 minutes during the visit they already had one tv mounted! And they cleaned up behind themselves !!

We had a few issues when they finally came out to mount the tv. Firstly, the techs advised me that the cable that comes with Samsung TV's are not "in wall" rated. So we have to put the One Connect box on the back of the TV. They used zip ties. Then I was told I need 3 - 12' HDMI Cables that are in-wall rated. None on the trucks so we are no panicking, since this is my second day off work for this installation. When we purchased the service I specifically asked if we needed any cables, if the One Connect cable would reach through the wall or any other items other than the mount. We were told "No" by the sales person as well as 2 different guys from Magnolia. Luckily, Brad one of the techs and I spoke to Janie at the Plymouth Meeting store and after a little tense conversation, she got the cables we needed at no cost to us, for all the confusion and issues. JANIE IS AWESOME. So the TV is now mounted on the wall and looks great. The only real issue is if you adjust it up or down it goes out of level. SO we have to tweak if every time we adjust it. Overall they did a pretty good job.

I recommend this service--they were on time, professional, neat and expert, especially when they encountered some issues with internet connection. I will definitely use this service again!

The Best Buy Geek Squad were fantastic. They verified where we wanted the mounts for the tvs and before we knew it they were done. Cleaned up and everything was reconnected. Thank you so much. Great crew.