Customer Ratings & Reviews

THe install guys were great. The replaced an existing wall 70”!mounted TV, hooked up the sound bar, connected our WiFi and hauled away the old TV for only $50 with Total a Tech Support. This is the third TV I had Best Buy wall mount. All went very smoothly.

Incredibly fast, perfect unboxing, mounting, and cleanup. Really impressed by the installers (in Denver). Helped me pick a height/position, installed, and cleaned up in maybe 30 mins

I purchased the Geek squad membership and are an appointment to have 3 TVs Mounted to the wall and wires hidden inside walls. When the guys (third party installers) showed up they said that they were only there to install one tv to the wall and would not conceal wiring and just set up the other two TVs. I explained that, that isn’t what I ordered. They went on to bad mouthing the store and their employees. One of them promised me he would come back Saturday and get the job done as I needed to purchase kits for the wiring to be hidden in the walls. Saturday morning he never showed, I called and text him and he said, I’m not assigned to that job any longer! I couldn’t believe this. I called and spoke to the San Rafael store Manager Michael, he was amazingly helpful and made things right for me. The guys that came and installed (Best Buy Geek Squad staff) not third party vendor this time were amazing, friendly, thoughtful, clean and quick. This experience was turned around because of the team work and communication between Michael and his staff. Thank you Michael!

The TV was mounted quickly and efficiently. The Squad knew exactly how to do it. They worked as a team and move products in and out of the house. They answered any questions we had. They showed us how to use the remote. We will always refer to the team.

They mounted TV on wall and looks great. Geek squad always does a good job and very courteous. Always ask before leaving if I have quwstions

Our initial service for TV installation was terrific. The installers were very friendly and helpful. I was a little discouraged to learn that our new 65 inch OLED would likely only last 6-7 years, but not as discouraged as when the panel on the TV went bad less than 45 days after installation.

TV was mounted well and in a timely manner. Only complaint was when I checked back after the tech left there was sheetrock dust on the floor where the tech had drilled the mounting holes. On tv's I had previously mounted by geek squad the technicians vacuumed up their mess when they were done.

Staff at this Best Buy locations is awesome. They pay attention and listen to your needs carefully. At this store most of the staff members have knowledge in depth about technology BestBuy is selling. I had to purchase 8K TV and I was referred to home theatre team. Demetrius from that team is highly knowledgable and suggested what I need and help complete entire package. He also put us in good hands of very good Geek Squad of Torrey and Eric who did awesome job installing and mounting TV. I highly recommend this center and these folks.

The service representative did a great job taking down the old TV and mount and installing the new mount and TV. It cost about $450 to do both.

The guys were awesome. Very friendly and knowledgeable and very respectful of our property. The also knew a lot about Sonos when asked.

The agents went above and beyond to ensure that my TV was properly mounted, Chris and Juan were excellent and really provided excellent customer service.

Arrived on time. He knew what he was doing. He removed my old tv and mount, installed the new mount and hung the tv. He knew how to set it up with my direct tv box and programed the remote. Well worth the money to have him do the install.

Staff arrived as expected. The quickly understood our setup. Made reasonable recommendations to dismount our old TV and mount the new one. They also moved the old TV to our den and mounted it on the wall (new mount was purchased). Then returned when I had a problem with the old TV at it's new location. Great service!

fantastic service - quickly went to work and completed a challenging installation very efficiently. Very complete with app installation also. Answered all questions. So courteous.

Great service by the two techs. Couldn't be happier with their information regarding the system in general and the care they took during the installation. Highly recommend!!

Great and friendly service! They came when they said, they did what they said, and everything worked flawlessly.

I only give off one star because the "description" doesn't say you must supply your own mount. It's my fault for buying a tv at 2 AM, but the description if you read nothing else seems to imply that you are getting a mount included in the $200.00 fee. One person could never hang this on the wall and at 40 pounds for the tv I bought you'd better know what you're doing when you put it on the wall not to mention level it properly. Fortunately for me they had some mounts on the truck and were able to sell me one so it all worked out. They need to add to the description (mount not included in price) or something and a discount off the mount would be nice too not another full hundred dollars. I'm not complaining too much because I used all my coupons up and saved most of the install fee itself but it was still a sort of unpleasant surprise.

Arrived on time, positioned TV perfectly and it looks great. Professional staff.

They were great! They will make your life infinitely easier. I wouldn’t hesitate to use them for future installations. They were friendly, polite, explained everything, and finished everything in a fraction of time that it would have taken me.

The geek squad arrived on time and completed everything they were asked to do with professionalism. Answered all questions,removed old tv and cleaned up. Very happy with the results!