Customer Ratings & Reviews

The geek squad guys were exceptional! They went above and beyond to make the wall mount set up seamless.

The squad arrived as scheduled and confirmed. Did a great job of installing Television. They were expert and experienced.

Neat and clean installation. Gave good instructions. Took away old materiel. Highly recommend

Great installation. Very professional and exceeded my expectations. Showed me features on the tv I never would have known about.

I put a request to mount our TV weeks ahead of time. When the day came to finally mount our 85 inch TV, the company Best Buy worked with refused to mount it since they only had one worker, they said they’d call me back to reschedule and never did. So I called after day three of waiting and Best Buy says they can’t get anyone else out for another 2.5 weeks. The day finally arrived to mount our TV again. The same guy I had talked to about our previous shows up again ALONE! This was the same reason they rescheduled on us last time. We wait over an hour for someone to arrive to help him mount the TV. When they turn it on, a huge crack is revealed in the screen. When I ask them what happened, they shrug their shoulders and say there is nothing they can do. I’ve called Best Buy five separate times since the failed installation and get a different answer each time about my replacement TV. They now say it is out of stock and have no answer about when my new TV will arrive. So am I waiting weeks? Months? No TV.. just waiting for this company to get their act together? Horrible customer service. I do NOT recommend.

Love our tv mount and the Geek Squad are so professional and helpful

It’s the best I love that they centered my television and the wall mount is perfect.

Excellent works and I am happy to works with them , I highly recommend Greek Squad

The Geek Squad did a fantastic job mounting my tv above my fireplace! The technician was fast and efficient. He was very knowledgeable and took time to show me all the features on my new tv too!

The agent that came over to set up our brand new TV and Soundbar and In wall extension did a very professional job. He ran the cables inside the wall and also installed the Soundbar...as seen in the picture below.

Jose “Danny” did a great job hanging my tv mount. This is the perfect mounting kit for my built in cabinet. I highly recommend this product.

Guys were great, fast and efficient!! Installed the bracket and T.V. then helped with my WIFI set up...Fantastic!

Helped me set up tv while explaining all the functions. Moved previous tv to my bedroom also.

Everything went perfectly. Knowledgeable, helpful & professional visit. Would use again and recommend to others.

You can’t beat the GEEK SQUAD when it comes to quality. There have been several times where I didn’t think they could mount my tv where I wanted, but they always do.

The one star is for the shoddy third-party installer. I selected “YES, I would recommend” local Geek Squad installers. My local guys were great. It’s a big fat NO to the third-party installer. They don’t give an option for non-Geek Squad installers. ASK FOR your local GEEK SQUAD installers ONLY! Best Buy Corporate hires third-party installers to cut costs. The third-party installer arrived at my house in an unmarked old, beat-up white Chevy cargo van. I had no idea who he was. He also came with his girlfriend, who was supposed to be the “other” installer. I had an 85” TV, and she couldn’t lift it to put it on the brackets. I had to do it. After a few weeks, the right side of the TV was 2-3” lower than the left side. The local Geek Squad came out the day after I enquired at my local store about the installation. When they took the TV off the wall, they were shocked to see what the brackets looked like. The third-party installer had one bracket in just the edge of a stud, and the other bracket was only screwed in drywall. The right bracket was at an angle, so it was slipping out of the drywall. He only used four screws out of the eight screws supplied. So my TV was falling off the wall. The left bracket was bent because it held most of the TV’s weight. From now on, I won’t accept any installs from your third-party installers. It doesn’t make sense that Best Buy would have someone drive to my house from 3-4 hours away when my local store is 5 minutes away.

The Geek Squad in-home service is amazing. Linsey came to our home and made equipment recommendations. They came back and mounted our TV on a brick fireplace, which I wanted no parts of myself - ha! They also added a new system to speed up our internet outside our home while they were here. Highly recommend the Geek Squad!

The two-member crew was very efficient and professional. My only issue was that the TV was not installed level. Note in the picture I attached, the sound bar (I installed) vs the TV.

The installers were very professional and knowledgeable. Everything was great. And the area was left clean.

The agents mounted our 85 inch TV and they where the nicest agents. They hooked us all up and even let us know what sound system would be best for our Samsung TV. Picture below was after they put up.