Customer Ratings & Reviews

CUSTOMER SERVICE SATISFACTION!!! THE TECHNICIANS WERE FRIENDLY AND KNOWLEDEABLE.

The crew mounted my television and hooked up all additional components. Everything is working and sounding very well. Great job geek squad.

I purchased the Geek squad membership and are an appointment to have 3 TVs Mounted to the wall and wires hidden inside walls. When the guys (third party installers) showed up they said that they were only there to install one tv to the wall and would not conceal wiring and just set up the other two TVs. I explained that, that isn’t what I ordered. They went on to bad mouthing the store and their employees. One of them promised me he would come back Saturday and get the job done as I needed to purchase kits for the wiring to be hidden in the walls. Saturday morning he never showed, I called and text him and he said, I’m not assigned to that job any longer! I couldn’t believe this. I called and spoke to the San Rafael store Manager Michael, he was amazingly helpful and made things right for me. The guys that came and installed (Best Buy Geek Squad staff) not third party vendor this time were amazing, friendly, thoughtful, clean and quick. This experience was turned around because of the team work and communication between Michael and his staff. Thank you Michael!

Mounted TV looks awesome! Installers were professional!

Professional, nice, and competent installer. She contacted us before arriving and competed the job in a timely manner.

These guys were so knowledgeable, more than I expected. They were very respectful of my lack of tech knowledge and helped me understand all the functions.

The Geek job service is fantastic. They answered all my questions . They were respectful of my floors and white rug. (We had a lot of snow).They were very skilled and knowledgeable.

The techs showed up asked us how and where we wanted the screens placed. The fireplace mount required a box on the side for wires and they make it look so easy. All wires were hidden and it was centered perfectly. It was a little pricey but worth the time and hassle as they were very quick, placement was spot on and left no mess.

Great job!! I've had the Geek Squad out on a few jobs lately and always a great experience. Knowledgeable, professional, and take the time to answer all of my questsions!!

The agents were on time and very knowledgeable on mounting the large T.V. Plesant and explained everything to us before leaving. Clean ,respectful and perfomed the. mounting in little time !

The Geek Squad came into my house and were very professional. They verified what was to be done and they did so quickly and quietly! They connected all my devices and showed me how everything worked from just one remote control! Awesome!

Professional installation of our TV on the wall above our fireplace. These guys do it for a living and explained step by step what they were doing and why, including why it could not be any closer to the fireplace. Installation looks first class

Having the Geek Squad is a must and I'm glad I got it with my purchase. I ordered a TV and stove and they set up everything perfectly. Would definitely recommend.

Shawn couldn't have been more professional. I had originally purchased the swivel mount, but upon his arrival he found it couldn't be used on my steel-stud walls. Had a fixed mount one in his truck and installed it, mounted the TV, made sure it was programmed (re-connected my Wii even) and cleaned up COMPLETELY!! HIGHLY RECOMMEND the Geek Squad.

Team is professional and does a great, quick job. Explained everything.

Very thorough and efficient. Took time to answer all my questions and made sure I understood everything about my new tv before they left. The were very clean and made sure not to make a mess and cleaned everything up before they left. Could not have asked for a better experience

Professional, quick and efficient. TV mounted in less than 45 minutes. What more can I ask for. Great service

Efficient and friendly. They called in the morning to have a time frame, arrived early and finished up, hauled away my 75 inches old TV.

The installers were phenomenal. Very helpful. They were professional and very fast. They arrived when they said they would, and it was done very quickly.

TV was mounted efficiently. Geek Squad person was knowledgeable and explained aspects of operating the Frame TV.