Customer Ratings & Reviews

If I could give ZERO stars, I totally would. 1. When I called to purchase and setup a mounting appointment, I was very specific in stating that my TV was 77 inches, going in drywall above the fireplace. I mentioned several times that I wanted the cords hidden behind the wall. The lady said ‘no problem’, the service includes hiding the cords. She emails me the receipt and I immediately tell her that the size of the tv she selected is wrong; she selected 55 inch and under when she should have selected over 65 inches. She tells me it doesn’t matter because they’re all the same price, so I just go along with it… 2. Appointment day is here. The window of service says between 7am-7pm. I haven’t heard anything from them all day, and when I call them at 6:50pm, they tell me they aren’t sure what happened, and that they may have to call me back in 24 hours to reschedule. I ask if they are going to compensate me for the day of work I took off as well as another day I may have to take off as well?? 3. 7:30pm rolls around and I get a call from a random number. It’s the contractor with geek squad who is supposed to be installing my tv. He’s 15 minutes away. He shows up, and he’s great! He’s kind, he explains that they are very busy due to the holiday season… I totally understand, I appreciate him putting in the OT to come and work on my home. He sees the TV and tells me the order was for a 48 inch TV, not a 77 inch TV… oh yeah, and he can’t hide the cords… WHAT??? So how am I supposed to put my electric fireplace back in the insert if the cords will be running through it? He explains to me that the lady who took my order should have told me I would need something called a power kit, and that it’s an easy installation to put that in the wall, but he doesn’t have one with him because he wasn’t given any details on scope of work I was needing. I don’t blame him, I blame the lack of attention to detail on the support staff. I essentially paid 270 bucks after taxes just to have someone come and place a few screws in my drywall and help me lift up my TV, something i could’ve done by myself in 15 minutes. Nonetheless, I was very kind to the technician at my home and slid him a tip on the side for the holidays. But I didn’t waste any time calling my bank to dispute and file a claim to get a refund for the services I did not receive.

Jared was great - he knew what to do to mount the tv neatly and efficiently. He answered all our questions and cleaned away all packing materials.

The guys were amazing. Came in quick got everything set up and explained to me what will be happening where the tv would be put and got it done within the hour.

Perfect scheduling, arrived on time and were prepared. Mounted with no mess

Excellent, good clean installation of the bracket and a 65 inch TV. We are very pleased with the results.

The agents who diagnosed my laptop issues, the agent who took my new laptop order, the agents who helped us decide on a new tv, the agents who mounted our new tv have all made our experience being Best Buy customers wonderful!

The agent put the TV mount on the wall and connected the TV to everything that we needed. Our agent was super knowledgeable, efficient and kind. He did a wonderful job and completely cleaned the area when he was finished.

I like that he was there at the scheduled time. He was knowledgeable and made sure everything was working. Very satisfied.

The guys uninstalled the old tv and removed the mount, took out new tv and installed the mount and had it mounted and operational in no time.

The agents mounted my TV. They were very knowledgeable and friendly and provided excellent customer service. Very happy with the services received.

Came out and immediately noticed I had the wrong mount to fit my TV. Told me which one I actually needed and even gave me the SKU# to take back to the store with me. Came back two days later and installed my mount. Extremely satisfied with my service.

I'm a totaltech member so this was free. They did a good job of mounting the TV on my existing mount. They were friendly and kept me informed of their arrival. Happy with the service.

Everything was great! Love the TV and the team that installed it was very friendly, informative and efficient! Would definitely use Beat Buy and Geek Squad again.

They installed the TV very professionally. Showed me some of the features of the TV.

The Geek Squad agent’s mounted my TV on a TV stand and connected all of my devices to it. They did an excellent job, and were both very friendly and knowledgeable.

The Geek Squad Team communicated every part of the installation service. Their techs were polite, professional, and flexible. Excellent service!

I am very grateful the technician to put my TV on the wall with really great very patient very courtesy. Thank you so

Your guys were outstanding at setting up our TV. Knowledgeable and patient with me! Great in all ways - moving the TV into our condo, setup and cleanup. Thank you!

When I purchased my 70" TV I wanted it on the wall,. There was no way I could put it up there myself, so I hired the geek squad to do it for me. I am so grateful I did. They were kind, efficient, hooked all my devices to my TV so when they left, I couch surfed theater style and it looks fabulous!! Thank you for such wonderful work!!

The guys from the Geek Squad really went above and beyond taking down the old tv and putting in the new mount. We really appreciate them taking the time and diligently putting everything together.