Customer Ratings & Reviews

The agent mounted our television and connected it very efficiently. I was particularly impressed with the agents' ability to explain how to use the new television, how to check for WiFi quality and how to get a better signal.

The associates removed my old plasma TV, re-sttached the mount to the new TV and placed it back on the wall. They also reprogrammed all the remotes to work together with the new receiver. The old TV was taken away. Exceeded expectations.

Great experience with Geeksquad installation. Installer was quick, considerate, respectful and honest. I will use them over and over again. Never disappointed.

The Geek Squad crew were great! They were very professional, friendly and knowledgeable. I would recommend them to setup your new television set.

for anyone else, the mounting service - connecting the smart TV to all the sources and making sure its working and hooked up at the right angle; all the things i want them to do perfectly, only they can do. other 3rd party people don't care, but best buy service is awesome.

The Geek squad was great! On time, efficiently set up the new mounts and tv and got our sound bar sinced to the tv.

Geek Squad agents Kyle, Cassie and Austin installed and wall mounted my TV and Sonos system in quality and efficient fashion. They were courteous and knowledgeable. They eliminated alot of frustration and hassle that I would have experienced if I had tried to do it myself!

awesme job. Very professional and quick! Easily since the mounting was on a stone fireplace. Great jo.

Geek Squad is where to go for all Your tech needs. They came to my house and installed EVERYTHING from door bells,to TVs, to wall mounts , to speakers for a theater room. Use them as often as you can.

After a “no show” first appointment, an installer showed up to install a Samsung frame tv the next day, but said that we needed to go buy a bracket. This was our second frame tv and the first one did not need a bracket. That afternoon another installer came saying the bracket was in the box, but he couldn’t find it. The next appointment, the same installers who had come the first day, came back and they repeated that we needed to go back to Best Buy and get a bracket. We went to Best Buy to the Geek Squad help desk and spoke to a manager, who was knowledgeable and kind. He cancelled the order and redid it. A week later another installer came and removed the first tv, still in the box, and brought in the new one. He immediately found the bracket, which was in both the original and new the box and quickly and efficiently installed it. Unfortunately, the TV did not work. He went to his truck and got the original tv, which he installed and successfully got it working. The Geek Squad explained that they had been short handed and used outside contractors, who had admitted to us that they had never installed a flat screen tv. To add insult to injury, we tried to exchange a tan frame for a white one. A very rude woman with purple hair said that she would not exchange the frame unless we returned the tv, since it was a bundled sale. That would have required us to figure out how to take the tv off the wall. Obviously, she knew we couldn’t do that. We are in our 70’s and didn’t even have the box anymore. I would like to repeat that the Geek Squad direct employees were excellent. Their manager was excellent. as was the Best Buy sales manager. My complaint relates to contracted installer and the rude purple haired female manager at the Myrtle Beach store. If we ever purchased from Best Buy again, which is unlikely, it would only be because of the professional Geek Squad employees that we dealt with.

Double Agent Desha and his seasonal helper was prompt, polite and professional. Agent called while on their way and introduced themselves when I greeted them at the door. Agent knew what he was doing and explained everything well to me and cleaned up after

The GS were excellent. Took great care with my new items and carpet. Wore footies over their shoes. I love that too.

Agents mounted my TV with great quality and in record time. Made bringing in an 85in TV and getting it mounted look easy. Got all my devices connected and everything cleaned up.

The 2 men were courteous, knowledgeable and extremely helpful in the installation and explained all facets of the operation.

Great job on the install and set up! The technicians took the time to give a a quick tutorial!

The geek squad was great. They actually called when they were 20 minutes away. No one seems to call these days. I had purchased a tv mount from another website. It was the correct mount. They brought a mount that fit perfectly. They put it up quickly and properly. They were courteous. Very well done.

Extremely professional & helpful. Offered advice on what I needed going forward if any issue should arise.

Chris and his associate were great with setting up the television in my home. Great job fellas! They were quick and efficient and very helpful with showing me how to use everything.

Home Installation service was done very professionally. I like the way they explained everything they are doing. Helped in setting up the speakers and aligned the TV very well. Hats off to their service.

The agents mounted my tv and connected all of devices. They were kind, knowledgeable and neat. Very efficient. They kept me in the know of their arrival.