Customer Ratings & Reviews

They know how to hang a tv. In and out in no time. Looks great. Good job.

Communication before the day of delivery was easy. Then on the day the agents arrived on time. They were careful not scratching the TV. Mounting was quick. Highly recommended.

The agents that mounted the TV were very courteous kept things very neat and cleaned up after themselves they completed the task very quickly

The tech team did a great job, showed up early and were very quick.

I have to review this as amazing. The Geek Squad installers are always profession and respect my home when they install. I can’t be more satisfied than their work. Thank you Geek Squad, Best buy, and Magnolia!

The technicians mounted and connected all of my devices. They did a great job! I am so very happy that a got this service. The outcome looks so so Awesome! The technicians were professional and very informative. I couldn't be any Happier! Thank you very much Geek Squad!

The TV and sound bar were installed and programmed on May 21. That afternoon the sound became distorted and I called the home theater agent. I was then told to reset the sound bar using the buttons on top. It worked for a short time, but the sound became distorted again. After repeated phone calls, and believing the sound bar was defective, it was replaced by one of your independent contractor on May 29. Again, the sound was fine for a short time. Finally, on June 11 a member of the geek squad came for the appointed in-home service call. Upon arriving he understood the problem as explained to him, used the TV remote and reset the sound. Wow, amazing how the problem was corrected within 5 minutes! Since the problem was brought to your attention on May 21 and many phone calls as well as a visit to your store, my frustration and annoyance was unbelievable. Thanks to your geek squad member who knew what he was doing, I think the problem has been resolved. Your installers and independent contractors need more training and instruction before being assigned to do these tasks.

They hooked up my tv . and all my devices we just had a problem with the door bell and I had to call my alarm company to come out to fix that problem and now it works fine.

I fill they did a good job getting everything hooked up and running. There were 2 men and they both made sure I new what was going on threw the process. Thanks so much !!

The agents were very professional and expert. They understood the customer needs and mounted the TV accordingly.

The agents were professional,timely and completed everything that was needed

I am so beyond thrilled with my TV mount. It's great quality and you can pull it out and up and down and all around! I show it off to everyone- so glad I got this. And install was easy and smooth. Highly recommend!

The geek guys were on time, very friendly, worked together efficiently, programmed everything we ask them to, explained the ins and outs to us, and answered all our question. Very very please!!!!!!

Purchasing this TV was one of the best investments that I have made for viewing. I love the clear pictures that I receive and the resolution is wonderful. The geek squad agents installed my TV. They were professional and quick in their work.

Tech guys were very respectful by wearing masks, cleaning up after the installation, and returning things back to their original places. It was a quick and organized process. After installing the tv they learned that it was defective so we had to wait another week for installation. I do think they should stay a bit longer to explain things . Especially senior citizens. It wasn’t a pretty picture here after the team left as we struggled to input everything but we managed after our granddaughter came over to help. I like the fact though that we have help at our fingertips 24/7 by a phone call or chat on the computer. To me that’s important. Plus, I can get that same technical help with my other devices which is an added benefit.

The individuals who provided the service were excellent. Very prompt, professional and courteous. They did a fantastic job, and knew their stuff!

The GS were excellent. Took great care with my new items and carpet. Wore footies over their shoes. I love that too.

nightmare trying to get this installation done. Set it up in Nov. on the day of purchase to be 12/17, they no showed, didn't call. On the phone trying to get scheduled, supposed to be next day. Nope, then I went to store ...manager got things in motion!!! Got a call and she said next available would be 01/08 and she'd give me a $50 gift card for the troubles, told her that was an insult, to keep her card, I'd have to cancel whole thing...then all of a sudden I was given a slot the next Fri. These guys showed up and did a good job, came from Buffalo (telephone installation co) I'm not happy with BB for this and buying a printer that doesn't work...wanted me to pay $100 to have a geek come to house to do better work than one over the phone. called Epson, then can't fix either. Guess I'm taking that back.

The agents were helpful, fast , and respectful of our space. Excellent service.

Although late arrival team did a great job and cleared away all packaging