Customer Ratings & Reviews

The guys were great. On time, friendly and professional, consummate representatives for Geek Squad and Best Buy. Thanks for being so good in hiring terrific people.

I had my 55 inch TV mounted in my bedroom. The Geek Squad installer checked in the day before and let me know the plans for installation and what time he would be here. He arrived on time and the installation was flawless. Very much recommend!!

My Sony os AMAZING!!!! The Quality is absolutely wonderful. The picture and colors are so Vibrant and Clear as well as true to life ….. I would definitely recommend

The TV was mounted and up and ready in a short time frame. All involved were super nice and helpful.

The installer was prompt, polite and asked all necessary questions before installation. He clearly knew what he was doing and explained my choices for mounting location based upon the wall studs.

The two installers were great representatives for Best Buy. They performed the install quickly and with no mess. They answered all of my questions.

The Geek Squad crew were great! They were very professional, friendly and knowledgeable. I would recommend them to setup your new television set.

Another perfect TV install (TV, sound bar, brackets) for a Samsung in the master bedroom. Knowledgeable and polite tech guys!

After a “no show” first appointment, an installer showed up to install a Samsung frame tv the next day, but said that we needed to go buy a bracket. This was our second frame tv and the first one did not need a bracket. That afternoon another installer came saying the bracket was in the box, but he couldn’t find it. The next appointment, the same installers who had come the first day, came back and they repeated that we needed to go back to Best Buy and get a bracket. We went to Best Buy to the Geek Squad help desk and spoke to a manager, who was knowledgeable and kind. He cancelled the order and redid it. A week later another installer came and removed the first tv, still in the box, and brought in the new one. He immediately found the bracket, which was in both the original and new the box and quickly and efficiently installed it. Unfortunately, the TV did not work. He went to his truck and got the original tv, which he installed and successfully got it working. The Geek Squad explained that they had been short handed and used outside contractors, who had admitted to us that they had never installed a flat screen tv. To add insult to injury, we tried to exchange a tan frame for a white one. A very rude woman with purple hair said that she would not exchange the frame unless we returned the tv, since it was a bundled sale. That would have required us to figure out how to take the tv off the wall. Obviously, she knew we couldn’t do that. We are in our 70’s and didn’t even have the box anymore. I would like to repeat that the Geek Squad direct employees were excellent. Their manager was excellent. as was the Best Buy sales manager. My complaint relates to contracted installer and the rude purple haired female manager at the Myrtle Beach store. If we ever purchased from Best Buy again, which is unlikely, it would only be because of the professional Geek Squad employees that we dealt with.

The Geek Squad did a fantastic job of installing and setting up my new tv. They were professional and so helpful in explaining my set-up options and how everything worked.

The guys got the TV up on the wall mount in record time (less than 15 minutes) and even discarded the box and took my old broken TV for recycling. They even answered a question I had about purchasing a different wall mount

The listen to what i wanted and did it. They are very professional and helpful. Would so want them to come out if i every get somerhing from there again.

Awesome service, came in with all the tools, explained everything step by step! Will use this service again!

He installed my 2 TV mounts & didn't leave until EVERYTHING was figured out! He went above & beyond what I was expecting.

Amazing fast and knowledgeable crew. Super happy to have them quickly install the new tv and all components

With a small glitch in delivery , the team fully recovered along with management and still completed the job on the same day as scheduled. Very professional and knowledgeable group!

Geek squad agents showed up promptly at the appointed time. They were creative working around pre-installed outlets to mount an 85” tv securely to wall. Agents were prepared with spacers and all normal equipment. Very inpressed.

My new TV was mounted perfectly, onto a furniture mount, quick, superb mounting, polite, personable individual, felt he did an expert job.

Create more space in a room a plus. Its definitely was a great service. They were professional and quick service and good quality. No majors damaged to wall. Feek Squad was cool and I really like being a total tech member.

Dillion was great, he mounted 2 TV's and did a fabulous job. I will always ask for him.