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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 367 Showing 7,321-7,340 of 38,694 reviews
  • Rated 5 out of 5 stars

    Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was excellent and gave instructions and answered any questions we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The install guys were excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install guys were very patient with the installation. It did cause them some problems since it was an exterior wall. But they stuck with it, didn't get upset or flustered and did a great job. I definitely wouldn't have been able to do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians connected and mounted the new TV I purchased from Best Buy. They are very professional, courteous and answered all of my questions. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were super careful with TV physical set up. Also was very helpful in explaning features, connecting devices, and optimizing our experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers were awesome! Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were phenomenal. Very helpful. They were professional and very fast. They arrived when they said they would, and it was done very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted 5 TVs in different rooms. All of them looked great afterwards. Wires tucked in nice and neatly. Agent was friendly, professional and efficient. I will never do any of this work myself again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Bomb!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted 5 TVs in different rooms. All of them looked great afterwards. Wires tucked in nice and neatly. Agent was friendly, professional and efficient. I will never do any of this work myself again!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did What They Came to Do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I was given a BETWEEN 12 and 4 pm window of arrival, at 11:51 am, I received text saying they were 5 minutes away. At 12:02, I asked for 10 minutes to get myself appropriately dressed (just out of shower) and at 12:03 Zach says they had already been there 10 minutes and couldn't wait! The whole ETA notification process was rushed, inconsiderate and disrespectful. However, since I made it to the door and they were able to proceed, I was satisfied with the overall setup and install to my floor TV stand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mounts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mounts and they hold every inch of my 50-80 inch tv. But again friendly service but policies are always changing. They can cut holes in wall but can not run cords in walls. So then whats the point of in wall mounts.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional Explained the procedure and asked advise and directions so it was completed to my satisfaction

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were extremely helpful, the best overall installers I have ever had for anything I have had done in my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional. They put covers over their shoes and had the new TV up and running in no time. I was even able to purchase a 4K HDMI stick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job installing the TV mount and TV! Our newest Samsung TV looks and works great!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV in most professionally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek Squad come into to remount my TV from one wall to another. They came on time and did a fabulous job and went out of the way to sort out all the cables flowing over and above the entertainment center. They made my day. Hats of to the team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and beyond Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Above and beyond service. They wanted to make sure the TV was perfectly mounted. The service technician's explained and even help setup the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, awesome team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service, these guys had to come back the next day, because the fireplace stone dulled all their drill bits, but they came back with diamond bits and got the job done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got my TV installed fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys did a great job removing our old TV and installing the new one using the existing wall mount bracket

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad has a great knowledge and can explain how to use it to you in your terms to where you understand it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted and installed with existing wall mount with no problem. Only issue was trying to synch old soundbar without HDMI. Agent tried his best to find a code that would connect soundbar to TV but without success.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I utilized this service due to a tv swap. I wasn’t looking forward to trying to mount the tv myself so I opted for this service. I’m thankful that I did. They did a great job and had it adjusted perfectly.

    I would recommend this to a friend