Customer Ratings & Reviews

Was very inexpensive great for kitchen Tv Good picture quality

He arrived on time and mounted the TV with no problem. After he was done, he showed how to move the TV around.

The two installers were on time and very professional! They worked quickly and got the TV and other equipment set-up very quickly. I really appreciated it when they agreed to go pick up different wall mounts when they noted the current mounts would not hold the new TVs!

The geek squad was very professional and knowledgeable. They placed my TV and soundbar just where I wanted them and were quick. I'm in love with my TV and soundbar. The guys were pleasant and put everything where I wanted them. Thanks!!

The setup was quick and easy! Alex could not have been any more professional!

I was very impressed with the 2 men that came to my house to mount my tv on the wall. They were very professional & very nice. They did an excellent job.

Not sure who I am giving review on... If it is Best Buy & The Geek Squad and Total Tech Support staff think I Love them! Always there. Always helpful. Not so happy with third party contracted out individuals. On the two occasions they came to my house, first to install the 75” Hisense TV, and second, to correct a sagging mount, they were not nearly as friendly or helpful. First visit, was told to expect them to help setup TV and show me how to operate. Problem was internet services guy was late, and installing their service while TV was being mounted. If the TV installers had waited just five mins, they would have had the time to finish their job by completely setting the TV up for me (this is my first Smart TV & I knew nothing about them) and they could have finished the service that I expected to receive. But they ran out the door as soon as they could, w/no explaining. Then today, because TV was drooping to the right so bad, and I had to wait for several weeks to get another set of contracted guys to come out, it was even worse. The main guy had to keep calling “someone” sending pics and asking how to do the job. They made a mess, physically, because they had to reposition the mount, drilling several holes, scratching paint off my wall where they kept “dragging” the edges of the TV along the walls, didn’t have to correct tools, (I had some I loaned them), took FOREVER, and when they so called “finished” it was no better than before! I had worked for days positioning the modem, cable box and power supply strip so they could be mounted to the back of the TV w/only the cable cords showing and they were supposed to put a cable cover on, which I provided. Too long of a story, but they made a Complete MESS of the cables when they reattached everything to the back and the TV still dropped on the right side. All the work, time, and mess for nothing! When I gently complained, they just said, “that’s the way it would have to be.” I starred at them as they flipping said, “Is there anything else we can do, because we need to get to our next job?” I basically said “You didn’t repair the problem you came to repair,’” and then I watched them turn, say goodbye and walk out the door! I stood in shock for a few mins - then called Best Buy’s Total Tech Support guys, told them everything that happened and they have promised to get someone else to come and take care of this situation. I am trusting that they will.

The agents were awesome they came in mounted my TV in no time we talked found out that one of the guys was bout to get married and everything they were very nice guys I enjoyed them in my home!

The service was incredible i really liked how friendly the people are

Excellent experience! Guys were in and out of my home, made sure my TV were secure to the wall and did the initial set-up for me and showed me how to add and remove app of both of my new TV's

Excellent experience! Guys were in and out of my home, made sure my TV were secure to the wall and did the initial set-up for me and showed me how to add and remove app of both of my new TV's

Everything went smoothly. Although installation and Geek Squad is expensive, if you need help it’s worth the money.

Austin is the best install person that we have ever had as Best Buy Total Tech members for years. He helped us to pick the correct mounting hardware, which is well made, and then he measured the wall for studs, did a perfect mounting, with assistance by Matthew. These two lads are a sterling example of skill sets needed to represent Geek Squad, and we appreciated the easy visit to "Git 'er Done !"

I love the ease and quickness of the service provided by the Geek Squad. I definitely recommend using their service.

Really happy with their service and safety protocols. Done in about 30 minutes. Glad I got their service as my apartment had both wood and metal studs so they were drillin pretty hard. Super clean, super nice, super service, and super safe!

I had a difficult dismantling my old system before the installers got here. They got here n Wam Bam it was up and running in no time. Definitely recommend Geek Squad install team, at least the guys that set my TV up.

Both technicians were professional, friendly, and efficient. They came in, asked where I wanted the TV installed, marked it out, and placed it on the wall. I'm enjoying the placement so much. Thank you.

Javier was on time!! He was very savvy with fixing my t.v issues, I am so not tech savvy. He simplified things for me. He was patient and very professional and efficient. Cudos to The Geek Squad!! This Javier a raise. He was just as delightful as Ruben and Matthew.

Called ahead of the scheduled time and asked to come early! this was great to not have to wait around all day. Once there they did a great job on the over the fireplace mount and hook up of components. So happy with the install!

Frank and Andrew were true professionals. They mounted the new Sony TV on the existing wall bracket. They plugged it in and made sure it worked. Very efficient!