Customer Ratings & Reviews

The gentleman that came to out up the Mount and tv was great. He helped with height and position of mount and was very neat and the tv is perfectly placed

The agents did an excellent job mounting our TV. They were friendly, very helpful, and willing to work with us on the exact position that would serve us the best. Very pleased with product and service. Would highly recommend.

Great job by squad They were very helpful answered all her questions took out old unit,I would definitely use the geek squad again the general manager of the Framingham store was terrific and the sales department very helpful.

Knowledgeable, professional and personal, Jeff was outstanding and an asset to Best Buy and the Geek Squad.

I'm so pleased with my "on the wall" TV installation. I didn't put it up myself, but had the Geek Squad do it, since I'm very short. The TV mounting is strong and completely hidden behind the TV. I'm very happy with it!

Great service really appreciate all they did for us. Jimmy really knows his stuff along with the other team member.

Joe and his crew removed my old tv and mounted my new tv. He did an excellent job. Was very professional and knowledgeable.

The new tv only needed the base screwed on. The tv was placed in ab edroom cabinet and the cable and power cords plugged in. There was no wall mounting. This took about five minutes.

The gentleman that was sent to install my tv was very knowledgeable. He answered all my questions, cleaned everything up and made sure I was comfortable with all the how to's in a very short time.

These ppl are awesome! The installation was flawless and they even taught me how to use the remote.

Geek Squad installed/mounted our TV to our brick fireplace wall, and did so in a prompt and professional manner, by explaining every step of the process. They respectfully wore their PPE the entire time and did so with no complaints.

Excellent! Can’t enough! Both televisions were mounting perfectly and exactly where and how I wanted.

I decided to have Geek Squad deliver , install and set up my new TV. It was a pleasant experience and well worth the cost.

My wife and I purchased the LG 86"LED tv, The Geek Squad installed it and it is perfect! The picture is clear the sound is great and the Geek Squad's installation was level and they answered all of my questions. Thank you!!!

The Geek Squad technicians connected and mounted the new TV I purchased from Best Buy. They are very professional, courteous and answered all of my questions. Thank you.

After scheduling two weeks in advance, they were late so we had to reschedule - then for $200 all they did was screw the mount into the back of the TV - a 3 minute job for $200. WOW! Why didn't I do it myself? I was in Dallas, or I would have! I figured that for $200, they would do a good job. The new TV screw holes are higher than the old TV screw holes, but do you think that for $200 Geek Squad would mount the TV's even? Nope! The installer said he would even them out if we pay him more, but $200 should have been enough to do a good job. I wasn't going to keep throwing money away. I scheduled someone else to come and make the TV's even. (and they didn't charge $200). I will NEVER use Geek Squad again, and I'm an ElitePlus member (Over $5000 per year spent) at Best Buy. I need to find a new place to buy my TV's, tablets, phones and computers. It is sad that when someone spends over $1400 for a TV and install, and Geek Squad gives them this embarrassment! (See picture)

The service was excellent. The technical team was responsive and prompt. They made sure I understood everything they were doing and that I had a say in how high I wanted to TV mounted.

His technician arrived right on time was extremely professional made sure where I wanted it placed on the wall within the hour it was installed cleaned up his mess fantastic would definitely doing it again

The Geek Squad was great. They were timely, polite, efficient and overall did a great job! Highly recommended.

The agents were right on time, polite, careful, and quick.