Customer Ratings & Reviews

Mounted tv over fireplace, installed new mounting system. Connected to cable system. Professional and knowledgeable- would request him specifically again if and when needed

Mounting was perfect, placed right where we requested it. The installer then explained the use of the remote and the more important settings in the remote menu.

Great job! They were very professional including syncing my Xfinity remote to the new TV. Be sure to get the Sound Bar with woofer. It is wonderful and makes a huge difference in my television enjoyment.

BRANDON MASER AND CO-WORKER, JON, CAME EARLY [WHICH WAS A GREAT], TOOK DOWN THE OLD WALL MOUNTED DEFECTIVE TV AND INSTALLED OUR NEW TV. THEY DID A GREAT JOB AND DID IT IN A VERY TIMELY FASHION. I WAS EXTREMELY PLEASED!

Agents did a great job installing tv and reinstalling components.

Installer was fantastic! Made light conversation and provided thoughts/recommendations on actual height of the TV. Would highly recommend the tech! However, it tool almost ~3 weeks to get it scheduled.

We love our new TV. It was installed problem less.

The installers, who were a subcontractor to BestBuy, were on time, efficient and very personable. They were very helpful in connecting the TV and setting up the remote.

The team that came out to install were EXCELLENT. Professional, prompt, communicated great. The TV was installed perfectly

My new tv was mounted quickly and efficiently by a professional team. All connections were properly made and I am very happy with the results

GEEK SQUAD did a excellent job and with an additional kit mounted my sound bar to the TV that's wall mounted .made for a clean setup very pleased with the adjustments that you can make with TV mounted up and down tilt side to side adjustments everything you would want in a mounting bracket. they were very personable and professional in their work things that we thought we might use and were not used were returned by GEEK SQUAD and I received credit for them . instruction was given on how everthing worked TV ,sound bar and any questions were answered to our satisfaction . could have not went any better .

Great installation crew. Quick and professional. It's obvious these people have done this a few times before. Thank you for a great delivery and installation experience!

The Geek Squad employees that installed the TV were professional and knew what they were doing. They installed the TV quickly and explained how it operated. GREAT service!

I ordered the Geek Squad, you know, the ones that work directly for Best Buy and drive vans around that have a huge Geek Squad logo on them, usually driven by tech that have been trained by Best Buy to represent their brand, but to also be sure customers are being serviced by people who know what they are doing and have been vetted by Best Buy. Instead, what I got was two guys that showed up in a pickup truck, walked up with a 40" cheap TV in their hands thinking it was mine. No Geek Squad truck and certainly not Best Buy employees, I think the guys who came to install the 86" TV I already had where hired by Best Buy from Angi's List or one of those other handy man websites. The guys were very nice and professional, however they didn't have a ladder which they needed and they could only mount the TV. The problem was, I ordered other services to hide the cords and to install an electrical outlet behind the television, they were unable to install either and ultimately, my TV was mounted crooked too. Don't get tricked into thinking you're hiring Best Buy employees trained to do the work and I spent over $600.00 dollars hiring them. I could have found someone to help me if all I wanted was to hand a TV. Super disappointed and hope this review warned you of what to expect if you think you're paying for the services of trained Geek Squad techs, shame on you Best Buy.

You need to have this done by the geek squad they are really good at what they do and very professional and also they are very good at what they do for you.

They were very professional and knowledgeable. My wife and I were very pleased with the quality of work plus advice we received when we had to choose a different size TV because of not enough space to fit the original size.

the Geek Squad people came in and did a very professional job on mounting the TV. They cleaned up everything afterwards as well

I bought a Samsung TV for my wife's new home office and the installation service. I also had to pick up a new cable box for the room. I must commend the techs, Marty and Carlos, for surpassing my expectations. During the installation, they found that the cable company assigned the wrong box to my account. They were able to determine this when the TV failed to operate after the installation. They patiently communicated with the company and completed the installation. I thought I was going to have to arrange a service appointment with the cable company before we would be able to watch the new TV. My wife and I sincerely appreciated this since we were having guest that weekend. Best Buy is fortunate to have employees like Marty and Carlos who put the customer first. I just want to thank them for taking the extra steps to complete the installation so we had the TV available for our guests.

The installer was super quick and knew exactly what he was doing, which gave me confidence that my large TV wouldn't be pulling out of the wall and falling. If you are trying to mount a large TV yourself with a friend, rethink that, and have Best Buy install!

The technicians were on time and very personable. I would use your service again.