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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 418 Showing 8,341-8,360 of 38,694 reviews
  • Rated 5 out of 5 stars

    Great Geek Squad Services\

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed and set up my TV. They were knowledgeable, friendly and made sure I was happy before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys mounted my television and put all of the sound system together in our Media room. Great job with professionalism and great knowledge!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were awesome! They hung the tv and got everything up and running.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Customer service is horrible!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that arrived at our home was fabulous! He did a great job. The problem that we have is we used a different credit card to pay for the electrical box and the wrong card was charged. Not only was the incorrect card charged but the amount that was charged was doubled. I tried contacting customer service and it was a complete nightmare when I finally got someone on the phone after waiting for over an hour the person barely spoke english and told me that the charge was for approximately $100 when in fact it was $200. He had no clue what I was talking about. I got no where with him so I had no choice but had to disoute the charge with Chase bank.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed and set up my television quickly, accurately and taught me the basics of using my new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad instslled my tv quicky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our tv,made sure everything was working properly and also madd sure wr were satisfied before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad dismounted and temounted my large TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a dismount and a remount of a large TV. All of the technicians did an excellent job, and they did it very quickly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable agent

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent did a perfect job! He was very careful with the new tv and was very quick!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My 2 geek squad guys were the best team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys I had made a great team! They worked together perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mount switched out per tech recommendation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fred and Kris were great! After determining that wall mount we purchased wouldn't work with metal support beams behind wall, Fred suggested a different one. Luckily he had it on his truck. Installation was smooth and quick. Very satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs brought my new TV with the wall mount, moved existing TV as planned. They taught me how to operate the new TV. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great! Neat! Clean and knowledgable I would highly recommend them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV installation was perfect. Best Buy also removed the broken TV. Installation techs showed up on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go with Tech support / Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mounting process was top notch, we ran into some technical issues but each installer was super professional. I would recommend using this service to anyone. Everyone in the process was helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv - excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs came to my house right on the sched time and they were knowledgable, efficient and nice people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation was done quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad install was done thoroughly and efficiently. I couldn’t be happier with my install and the professionalism of the team that did my service. And the finish product was say past my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 guys 1 TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 guys came here to put the tv up, a year later, tv is still on the wall, Id say it’s fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 85 inch TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service. They're very courteous, installed above fireplace at no additional charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provided great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were of great help and kept me informed throughout the entire installation which looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic team. Moved the old tv, mounted the new and then spent time walking me through everything I needed to know.

    I would recommend this to a friend