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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 431 Showing 8,601-8,620 of 38,694 reviews
  • Rated 5 out of 5 stars

    JCADS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in home service was outstanding. The installation was a easy process. The company that came was J CADS Installation service and they was very professional and on time. Great choice best buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid $200 to have the TV mounted, installed, and I thought hooked to my devices. Apparently a sound bar and sub do not count because there was an extra $50 charge for that. That was not mentioned prior to the installation even though I told them a head of time what all I had to hook up. Also kept telling me how crappy my mounting bracket was and trying to get me to buy theres even though I've used this brand for years. Granted this is a much larger TV, but the bracket is rated for it. My installers were knowledgeable and friendly however. They explained things as they were going and made sure to show me how everything worked. If something goes wrong in the next few years it could come in handy. If you know what you're doing probably just do the work yourself and save the money, unless you want the protection plan.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians that came over to install my tv did a great job and hod no problem setting up my 85 inche tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians did an excellent job of installing my TV and doing wire management. Very professional and very neat and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv bracket and programmed my tv. He was very professional and had the tv mount hung in 30 minutes. He did a very good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Install was done nicely and neatly, highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents wore protective footgear and masks, were friendly and professional, and cleaned up. My installation required install on a firewall with metal studs. The crew installed with no problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did it right the first time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was very efficient in mounting new TV on the wall. Movable mount was no problem for them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe an absolute MUST for a member of the Geek Squad to install & mount your TV & Sound. And Geek will give lesson on how to work devices & answer ?s. Priceless service for your investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonderful to have my sound system back and connected to TV; techs were wonderful, answered all my questions, took extra time to make sure I could make it all work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed our problem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did not have a tv mount and set-up. This is what the person on the phone when I made the appointment set it up as. We bought a large screen TV and had Geek Squad install and set it up 8 years ago. This recent appointment was needed to troubleshoot why we were not able to get our Prime, Netflix, or XBOX while we could get internet on our laptops and other items. Ramon and another gentleman from Geek Squad came out and got it all taken care of in about 30 minutes and also got us set up with Total Tech Support for all our electronics. We are very happy with them and their work ethic. We have been customers of Best buy for close to twenty years. Thank You.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. I wanted to install the wires through my wall but the wall was not big enough. The installer explained everything and I understood. They did a great job installing my device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job by Geek Squad installing new tv. They arrived on time and were very quick and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you live alone or don't have anyone to help you with mounting a TV on a wall, these guys were so nice and professional. They went above and beyond what their installation requirements were. I would definitely recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Precise high quality work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was sourced out. Nick was phenomenal. Made great suggestions, and was professional the whole time !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents wall mounted two TVs and two sound bars and made sure all components worked properly and remotes were synced. Answered all questions and spent the necessary time to get the job done right the first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wences

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Great Tech Support Kudos Wences Went Above And Beyond when Setting Up My TV And Made Sure I Knew How To Work All The Dievices And All Buttons On Remote Kudos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hooked up and connected all devices. Pleasant, informative and cleaned up after.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV mount.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks excellent, fits perfectly and allows my large center speaker to sit under the 55 inch TV. Would recommend this TV mount. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TASW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and friendly install. Took time to ensure we were completely comfortable.

    I would recommend this to a friend