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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 435 Showing 8,681-8,700 of 38,694 reviews
  • Rated 5 out of 5 stars

    installed tv, helped explain how to operate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great job installing our tv and components, arrived on time and explained how to operate which we needed help with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed this perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed this for my husband man cave and made all the wires hide. Love that I can move the TV about and know it won’t fall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Ben Barber showed up promptly. He efficiently and cleanly mounted and set up my purchase. He walked me through the use of the system and gave advice on possible future add-ons. I’m impressed by his work and the Geek Squad experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy always does it well! Much appreciated - the installation was flawless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great! Tech arrived on time and installed tv and set it up in record time! Couldn’t be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use the squad!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a traditional cheapskate, I always try to DIY to save money. For what these guys charge and their expertise, I would recommend using them, because a big screen tv install is trickier than you think and it’s just not worth the hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek4BB3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad folks removed old 55in. unit, installed, hooked up and demonstrated the new unit. Hauled away the old, all with smiles and confidence.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation Good/ Scheduling Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously reviewed the process for scheduling delivery and installation of 2 LG TVs purchased in early December 2020 one of which was a Christmas gift. Unfortunately, the gift was delivered two weeks later than originally desired and I just picked up the smaller (50") TV and mounted it myself. The scheduling and delivery aspect was a miserable and poorly managed process. In contrast the installation was well done in a timely, courteous and efficient manner. The Geek Squad Technicians were courteous, programmed and connected the unit to the other components ( 4K LG Disc Player and sound bar) and moved the old TV. The units themselves seem to be high quality and a good value. Just don't trust Best Buy's initial online scheduling and start the process much earlier than you think you should need to given their limited number of delivery/install slots and archaic scheduling system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad who installed the TV were thorough and answered all of our questions- very pleased with them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Squad!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luke did an amazing job from Geek Squad! Professional, insightful and really cared about the install. Thank you!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation very smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrival time was kept up to date. Once here listened to our needs and fulfilled as best as possible. Very helpful. One glitch and call back immediately accursed and helped solve issue. Both Jeremy and Dave very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech was really good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech went above & beyond. He went out of his way , returned a second time to install a cable. My 88 year old mother has no clue when it comes to any technology, he quickly realized it and really stepped up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek installation was prompt and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was highly professional. I recommend them without any reservations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who mounted my tv were friendly and respectful of my home. There was nothing to clean up when they left. They were wonderful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed and mounted 65" TV & Speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team was very professional and did a great job installing our new TV and mount. We couldn't be happier with the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy number one on electronics !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice person knew what he was doing.Best buy team are very helpful people !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad tv mounting service was amazing. I bought it to give myself piece of mind and am so happy I did. The 2 guys that showed up were polite and on time they were fast and amazing. I would recommend them to my mom

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob and Lamar did a fantastic job with the install and mounting of our TV, soundbar, and Nintendo Switch. The guys were quick, tidy, and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD THE GREATEST (GOAT) FOR TV INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Riley was the perfect installer for my family needs. I would prefer to request him for my next job which will be forthcoming within the next weeks. Additionally, I will be purchasing a new tv from your company as well. Thank you Geek Squad and Riley Mccormick. Dr. Lender

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very professional and patience when questions was asked.

    I would recommend this to a friend