Customer Ratings & Reviews

Geek Squad staff members came to my house and set up my new Samsung tv. Everything went very smooth, and the staff was professional and courteous.

The men that came and installed were very professional and got the job done correctly! Very happy with the installers!

Very satisfied with the installation and crew. Works as expected. No complications and no issues. Overall, quite pleased.

My agent was super amazing I got perfect results and deal it was nice actually

Very friendly and professional, made sure everything was working before they left.

The agent who installed my tv was fantastic and gave sound advice on the best mount for my TV. The installation was seamless and he was pleasant and friendly. worth the money!!

Best purchase on a smart TV I could have made. Picture on it is crystal clear. Will be able to enjoy in years to come.

Geek squad installed my TV quickly. Great service!

I ordered the Geek Squad, you know, the ones that work directly for Best Buy and drive vans around that have a huge Geek Squad logo on them, usually driven by tech that have been trained by Best Buy to represent their brand, but to also be sure customers are being serviced by people who know what they are doing and have been vetted by Best Buy. Instead, what I got was two guys that showed up in a pickup truck, walked up with a 40" cheap TV in their hands thinking it was mine. No Geek Squad truck and certainly not Best Buy employees, I think the guys who came to install the 86" TV I already had where hired by Best Buy from Angi's List or one of those other handy man websites. The guys were very nice and professional, however they didn't have a ladder which they needed and they could only mount the TV. The problem was, I ordered other services to hide the cords and to install an electrical outlet behind the television, they were unable to install either and ultimately, my TV was mounted crooked too. Don't get tricked into thinking you're hiring Best Buy employees trained to do the work and I spent over $600.00 dollars hiring them. I could have found someone to help me if all I wanted was to hand a TV. Super disappointed and hope this review warned you of what to expect if you think you're paying for the services of trained Geek Squad techs, shame on you Best Buy.

The agents were quick and efficient, it looks really nice. They taught me a couple things about my new tv and gave me great recommendations. They even cleaned up after themselves. I live their work

Was excellent. Walked us through on everything we needed to know and did an outstanding job in mounting it.

Setup was done very professionally and they care about their customers!

Meesha and Ebony mounted 4 TVs, connected receivers, cabled speakers, programmed remotes and left the house as clean as they found it. 12 hours to complete and they hardly took a water break! Great job.

Very happy with the detailed installation of my TV above a fireplace. They were efficient, answered all my questions and made sure everything was hooked up and working well. 30 minutes I believe for a full install and setup.

The team of 2 mounted my Tv quickly and it looks great. Plus they cleaned up the mess before they left.

Geek squad installed my TV under my gazebo in a very short time. I’m a very satisfied customer.

The agents mounted my tv on the wall in my bedroom. The agents were very professional and very knowledgeable.

For the cost the install and setting it up, very well worth it and the gentlemen that did it were very professional

The appointment was an easy setup & technician was pleasant an informative

Works great. The Geek squad did a great job with installation. The mount was not the most expensive but works well!