Customer Ratings & Reviews

The agents came, hooked everything up, mounted everything level if not a little off center

The Geek Squad arrived, bringing my new TV to the house. They set up the TV on the wall above a fireplace. They also made the cords nearly invisible. I highly recommend paying the setup fee.

I will start by saying I am giving two star for this one appointment I had and not for the entire Geek Squad team as I have had an awesome experience with you guys before. On 12/28, The guys came with a very negative attitude to replace the TV that was mounted by the awesome team on 12/20 . Thank God they were at least able to to mount the TV right but were struggling and were all over the place. I requested them to try and mount the sound bar for me and one of the guy straight up said no without even letting me finish the sentence. He came up as rude in the beginning and said he is there to just mount the TV. No courtesy no politeness and no regards to the customer service experience. I felt like I have met a different team and not the Geek Squad as my experience with the other team was very pleasant. The previous team on 12/20 had offered to mount the speakers as I did not have the mount at that moment. but the guys who serviced my place on 12/28 did not even try to make an effort to be polite and at one point he even said he will stop the mount if I am not happy. I have never experienced it before. I am giving two starts and not one because he at least got the TV standing straight. Not a pleasant experience at all.

My daughter loves her new tv. The support team did an awesome job!

The service was what made this buying so great. I can’t say enough how appreciative I was for the guys. Your service is well worth it.

The geek squad connected my TV to rhe mount so quickly and professionally in less than about 40 minutes.

I wasn’t sure what to expect but, the Geek Squad guys were fast, knowledgeable & did an all around great job. They did a great job cleaning up after themselves too.

Two agents mounted 70in TV, found wall studs without difficulty and in and out quickly

On-time, knowledgeable, respectful of property, helpful, overall awesome!

The tech, Gage, did an excellent job setting up the tv. He was very knowledgeable and professional. He represented Best Buy extremely well

The installers were great. Very customer service oriented. They did a great job with installation and clean up. Very impressed.

The Geek Squad successfully connected all my devices and were very pleasant to work with.

I purchased "Total Tech Support" from Best Buy for a new home and it has paid for itself over and over again. The products are best in class and price and the install perfect, no regrets!

The 2 gentlemen who installed my TV were AWESOME. Very professional & friendly.

Miguel was personable, thorough, and efficient. We are not adept at technology — but Miguel did such a good job of preparing us that we have had remarkably little confusion or difficulty so far.

I've installed a million TV's before, but this one was a bit different. So I shelled out the bucks and had Geek Squad do it. Honestly, they did a great job. It looks good, it works well, and they stayed quite a while to answer all my questions. Can't ask for any more than that. My only problem is that it's very expensive. BUT, it was done well. You have to decide if it's worth the bucks. But they did way better than I could have done.

The driver was on time and professional. Had all of his tools available and ready to start. I use this service all the time.

I was pleased with the service & they even returned to tweak a minor concern. Well done!

The two TV mountings by your staff went very smoothly and proficiently. We have always received excellent service from the Geek Squad Staff, thank them again for us!!!

Excellent service! Our installation team was personable, listened to and answered our questions with clarity, and did great work!