Customer Ratings & Reviews

The Geek Squad was excellent!!! The TV is the best I’ve ever seen. The sound is incredible, the mount is Unreal! I love it!!!! I made it crooked not them. All straightened out.

Great team for setup. They were great. Highly recommended.

The gig squad program is the best it pays for itself in one visit and it is a great program to have in case you like it have tech support like myself I love technical things but I'm not technically handy-dandy

Three guys can and mounted the TV. They said they would not do electrical (which was not explained to me at the time of purchase) and that translated to an access point right next to the outlet which allows the power cord to run behind the wall then out of a hole and into a plug. It looks stupid. They also did not reconnect the Apple TV, Ethernet, or sound bar even though the sales person said they would. There appeared to be a power struggle between two of the installers—so I suspect we could have had everything reconnected, but the “manager” was demonstrating that this service does not have to be done unless explicitly cited in the contract. Overall, I am not happy with the tv setup by geek squad. The most important part for me was mounting, so I can say that I am happy that I did not have to do that part by myself. I guess I can make corrections on the wiring down the road.

I have no problem with it One of the best things that I really like about this but they have great products. Oh you’re teasing you have warranty and the price is right

So I booked two tv mountings. 1 for a 40 inch tv in the kitchen and a 50" for the bedroom. After the first mounting in the kitchen i canceled the one for the bedroom. While the guy was super professional and friendly he made 10 holes in my wall, not counting the two for the actual mount!! Apparently he needed to do that to find the center of the stud. While i can appreciate the importance of drilling the center im pretty sure there is a better way. I've had a 65" mounted and there were no extra finder holes. With the help of God, my pink drill and a stud finder, i was able to mount the 50" in my bedroom, sans geek squad.

Christopher is a dream that came true! He came by himself...very nice and very professional. Time arrival was on point! Geek Squad...y'all are very lucky to have him on your Squad...( No Pun intended) Thank You Christopher

Very good job they call a day before then one hour before they came they called again the cool walk inside put the TV in the two bedroom in 30 minutes and set up everything thank you

The product installation went well. One of the Geek squad members (I think the younger one) stated he would vacuum the place before leaving. However, he left my place quickly moments later without vacuuming. I thought it was strange until I realized he left a pin from his vacuum cleaner lodged in my wall socket (picture below). He ran off before I could realize anything was wrong. That is unprofessional and causes a safety hazard for anyone who might try to take it out.

The agents set up the 98 inch TCL TV quickly and set up all our devices. They were friendly and extremely helpful.

Great job installing mount and hanging 85" TV. Connected all my devices and setup everything for me.

The Geek Squad arrived on time, secured my 77" tv to the Kanto PMX700 mount solidly to the wall, and cleaned up after themselves. Now I can extend it 31" from the wall as well as pan and tilt the tv. Can't ask for more.

My TV’s were mounted very quickly and professionally. Was explained what was being done, even asking me where would I like it mounted and gave their input. It was really helpful, especially knowing that they had been in the exact apartment complex and knew the layouts.

The agents that came out were really awesome. Perfect installation. Really helped me understand my new system.

The Geek Squad connected my 55 inch and connected it to the internet. Could not have asked for a better team of young men . Very professional and patience with a non tech person like me

The agents (Jimmie and Robert) were very courteous and professional. They ensured all devices were connected. Genuinely surprised how little time the installation took.

So.... The good and the bad with this one. The good: It was mounted straight, level, secure and quickly. The overall end product was as expected. The BAD: It was scheduled as a 12:00 to 18:00 window when I originally scheduled the service. The evening before, I received an E-mail from Best Buy confirming the 12:00 - 18:00 window. Accordingly, I went to run errands around 09:00 and got a call from my daughter that the Best Buy guys were at our house at 09:45! Fortunately, I was only a 2 minutes away. While that is annoying, it was made MUCH WORSE when I told the main tech sorry, but the window was scheduled between 12:00 and 18:00. The dude first had the audacity to ARGUE with me even after I showed him the E-mail from BB with the 12:00 - 18:00 confirmation, BUT he also was a pretty serious jerk about it and hastily and gruffly muttered "Well if you don't like that we are here now, we can come back another day". I think as soon as he said that, he realized he was being a Grade A jerk. I told him to shorten the attitude, it was YOUR company that confirmed the time AND YOUR COMPANY that improperly scheduled you. Once I called him on his attitude, he got better (and much more quiet). So yeah, in all I'm happy with the end-product, BUT Mr. Geek Squad Dude needs a pretty wicked dose of PROPER CUSTOMER INTERACTION. For the record, the other tech that was with him was perfectly professional and in all honesty, I think he was embarrassed by his cohorts shenanigans.

The price is great! Our installers came out and explained everything they were doing. Very professional, knowledgeable and neat. Our Television was being mounted on the mantle and had just been painted. Not one scratch or mark on the wall!

The agents that installed the Mount and TV were true pro’s who worked fast and took all precautions to make sure things got done safely and correct. Please pass my Kudos on to them again for a superior job done well and for their patience answering all of our questions clearly!

Geek squad tv installation went great. Can't say enough good things about a process that can be stressful. The service was excellent and I would highly recommend geek squad tv mounting (at least my experience was great).