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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 632 Showing 12,621-12,640 of 38,694 reviews
  • Rated 5 out of 5 stars

    Finally Got it Right…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stick with the Geek Squad. I tried the third party installation company… it was HORRIFYING! From being asked to lay down my newborn granddaughter to help the installer lift the TV… to the massive mess they left AND Best Buy sent me a defective TV… so I returned the 85” and they sent out the Geek Squad for the installation- Geek Squad sent two guys instead of one (like the 3rd party did) done in no time and I didn’t have to put down my granddaughter…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service as usual. After having my living room done by Best Buy I had them do the same for my home gym and they didn't disappoint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was very professional. They did great work and were fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great. Very professional. Didn't waist any time on mounting the tv on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv, great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Perfect installation. The installers, Jeff and John, were excellent and need to be commended by Best Buy for their expertise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the team was very professional, listened to our ask and suggestions, and installed in a timely fashion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew did an incredible job, and quickly. They were also very accommodating to the fact that I had to duck out for a work call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. The guys from Best Buy did a great job and made sure it met my wife's seal of approval before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the BEST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents Simon & Tony mounted both our old and new TV's and did an exceptional and professional job! They were the absolute best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and efficient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad connected to wall mounted TVs and connected them to existing cable, insuring that all aspects were properly integrated and functioning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent went way beyond the call of duty on this install. Everything went well with the install, but we had an issue with the cable box that Spectrum had sent so we weren't getting a clear picture or sound. Even though it was not his fault or issue, agent would not leave until everything was working, which involved switching out some cable boxes, testing equipment, etc. All of this was done at the busiest time of year, just before Christmas. Cannot rate this service, or agent, highly enough!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 Geek squad agents were extremely friendly. My TV was set up quickly. They were very respectful and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician mounted my tv and showed me how to use the remote. Very friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Patient Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents put up with my indecisions and were very patient. I really appreciated their input about where to mount the bracket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These two were the best! Professional, perfect service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two members of the Geek Squad did an excellent job in removing my old television and setting up my/ new television on my wall. They were friendly, patient, helpful and answered all of my questions. I did have a question after they left. I called them and they returned to answer my question and rectify my problem. Good job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Larry was fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Larry was fantastic! He showed up on time & as planned. quickly installed my new TV. It works & looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job of mounting and setting up my tv and devices. Also did excellent job of explaining everything to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great professional installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was easily connected to existing mount, which facilitated the connection with others device. The team was very professional and on time.

    I would recommend this to a friend