Customer Ratings & Reviews

I received excellent customer service and a professional installation.

Installation was quick and easy. The technicians were very knowledgeable and helpful. They hauled away the old TV as well. Great Experience!

They are punctual, working fast and clean the listed TV install a working with all the remote controls programmed.

Suggested a better mount option. TV mounted perfectly. Everything tested prior to leaving. Squad members courteous and friendly. Timely

Love this mount needed a extended one for my entertainment system and it worked perfectly

These people did an Awesome job. I appreciate the time they took to explain, setup, and answer all my questions. They deserve highest recognition available

He came in ready and he did a great job, he knew what he was doing.

Very quick service provided by the “Geek Squad”, Scott is the best! Had him for two tv mount installations, and he has excellent customer service, friendly, and goes the extra mile to help out. Would definitely recommend to friends and fam.

Geeks delivered and mounted my 85" Samsung TV on time and well done. Kudos

Very friendly, explain situation, cleaned up after the job was done. They made sure the job was done before they left, cesar even called me to make sure that everything was ok.

The agents were very kind and friendly. They mounted my tv and connected all my devices in no time. They left my tv up and running.

The crew was very professional and courteous. They made sure all my questions were answered before they left.

The geek squad installed the tv, connected all components and answered all the questions I had.

I am a technician myself so, i tried to be understanding when my technician was late. Unfortunately as time went on, I just felt like he was unprofessional & inconsiderate. He called at 10am & said he was going to arrive at 12pm. At 12:35 I couldnt get a hold of him & neither could the customer service representative. She stated she put in the notes for the tech to call when he is on the way so i can make sure i put my dog up. Around 12:50pm he got back in contact with me & stated he is behind. I stated that its not a problem, just let me know when you are on the way so i can be aware. He arrived a little after 4pm without a phone call or text, luckily my dog was inside or who knows what would've happened. Now the installation: The space was clear for him. The entertainment system was pulled at least 4-5 ft away from the installation area. It was clean & he has plenty of space. I specifically asked him to put my tv at a certain height, due to the furniture & the way we would be watching TV. He proceeded to tell me that "you dont want that" & does what he wants. After they mount the TV he offered to connect my sound system I told him its fine i got it. He insisted because he was late. He wanted to do it to make up for his tardiness. He also asked for a broom so he can clean up the debris off the floor where he had drilled in the wall. I went out my way to grab the cables out the garage & the broom. 20-30 mins later he claimed that he couldn't conncet my system because those are the wrong power cables that I gave him. "No problem" i said, "ill take care of it". I Walked them out. When i walked in the living room the entertainment system had been pushed against the wall. I walked over & pulled it off the wall. The debris was still all over the floor & on my tv mount behind the tv. I have removable wall plates where you can put the wire in the wall to hide cables the didnt use that. Cable management was garbage, The clean up was non-existent & what puts the icing on the cake is that the power cable for the sound system was already in the electrical socket so i don't know how they couldn't plug the other end into the sound system. Very disappointed in the overall out come, i felt like my time was wasted. At the end of the day the only thing that was satisfying was that the brung the right TV. What a shame. Your technicians need better training & whats the point of making me grab all this extra stuff just for you to still not do what you insisted you wanted to do.

The two gentlemen who mounted my 65" Samsung The Frame TV were super professional and quick. They arrived as scheduled and took great care with mounting the TV above my fireplace.

Love my tv! Had it for years & still very nice. Geek Squad has helped me mount this tv 3x now.

I am extremely happy with my recent purchase of a 75 inch LG smart tv. From purchase delivery, to mounting the Best Buy team was courteous, knowledgeable and most of extremely professional. I am extremely happy with my purchase experience.

Could not have had a better experience with the two technicians who hung my 85” tv. Very professional, courteous and very knowledgeable.

The whole process from start to finish was outstanding. The techs arrived in the window and had no problem wearing masks in our home being our daughter is sick.

Geek Squad was prompt, on time, and professional. They did a great job handling my tv and wall mount. Everything went well. I was glad I elected to have them install everything. Would definitely recommend Geek Squad for this service