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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 642 Showing 12,821-12,840 of 38,694 reviews
  • Rated 5 out of 5 stars

    Great first time experience with the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys came in and mounted my TV over a fireplace perfectly. The TV looks great and the mounting setup they suggested and used has been fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pastor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional, professional service provided each time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two agents came out with the new tv I bought and mounted it up and even set my tv up! It was quick and awesome customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to set up my tv on my wall we’re very prompt professional hooked up my cable boxes and gaming consoles showed me how to work the tv great experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid job on mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team did a solid job mounting my tv during the installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad hooked up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked my tv and connected all the devices. They were very courteous and did an outstanding job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG tv has an excellent picture. Looks great on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys did a great job mounting our new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James and Tyler were awesome. Very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job installing my TV’s!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV’s were mounted nicely! The guys were very good at their job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install fast and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and courteous.neat and clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad took down my old TV and put up my new !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took down the old tv I had and put up the new one I just bought. Hooked everything up and did an amazing job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    measure several times

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was very careful to make sure the mounting bracket was being screwed into wood not wallboard. They measured several times to make sure the tv was centered, which was very critical in this case. They cleaned up after themselves, which was not true with the cable/internet installer that they followed. Matter of fact they cleaned up his mess. They were very knowledgeable and answered all my questions. They were excellent representatives Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Projector mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from Brian and team! On time, professional, and setup as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took down my old TV and mount, and installed new ones super quickly. And no mess. Well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wall mount for 70”+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very strong & well-built wall mount that has smooth and sturdy full motion capabilities. My 75” TV is HEAVY! This mount is up for the job! It is expensive, you can find much cheaper mounts in a lot of stores, but if you spend a thousand or more for a TV, wouldn’t you want the peace of mind that it’s not gonna fall of the mount or break off the wall? Use a stud finder, bury those bolts in the studs, and you’ll be good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad come install the mount and hang the tv. They were prompt and professional. I actually requested them to come install a second mount as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes they installed my television very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the way they installed the wall mount it stayed great I really like it there is so much space in my living space now!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Took three appointments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took them 3 appointments to finally be able to come and actually mount my tv. The first time was because I had scheduled my appointment online for the next day and it never showed up in their system. The second time was because their order didn’t show that I had a TV bigger than 51”. Only one guy showed up and told me he was going to have to come back the next day with another person. The third time they finally got it right and I was happy with the install once they were finished.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      I appreciate you taking the time to share your experience with us. Time is valuable so can certainly understand how frustrating it would be to have multiple appointments before your mounting service could be completed because of scheduling issues. While we’re happy to hear that the install was completed to your satisfaction during the last appointment, we regret any inconvenience this caused and hope that sometime in the future you give us another opportunity to provide the excellent service I know we can provide.

  • Rated 5 out of 5 stars

    Samsung $549

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Return representative so helpful and efficient. TV Sent back for second time. Very bad TV doesn’t last, gets pixels all over and goes out. Upgraded this time.

    I would recommend this to a friend