Customer Ratings & Reviews

Good and high quality service, mount over a fireplace, they did a excellent job

The installation was done very professionally. They explained the TV and remotes and down loaded the necesary items. Very Pleased

They did a decent job mounting my 65" TV above my fireplace using my purchased mantle mount. At first, they said they would have problems installing it in such a tight space but they were able to fit it in there! Docking one star since they did not clean up after doing the install. There were also smudges at the edge of the TV where they lifted it onto the mount. Not a big deal since I could wipe it off but it would be better if they had used gloves for that portion of the install.

They mounted my TV quickly and professionally with no issues!

Great technician! Very happy with the service. Will use again

I bought the Samsung s90D 83 inch tv. When I got it home and mounted on the wall I noticed the screen was warped. I contacted support and arranged for an exchange tv to be delivered and the defective tv to be taken. A few days later the delivery guy called when he was out front of my house to ask if it was mounted on a wall. I said yes. I then got a call from customer service stating that my appointment had to be rescheduled since i hadnt paid for any install labor. There was absolutely no instructions saying not to have it mounted. I was annoyed to say the least. At that time i went ahead and paid the $270 to have the moving guys unmount the old and mount the new. That was two weeks ago. Today on November 23, i was scheduled to have the tv switched out. First thing i noticed was two different appointments. One was set for 7am-11am for the damaged tv to be taken down and the new one put up. Unfortunately, the second appointment was scheduled for 930am-130pm. That one was for the deliver of the new tv and removal of the old. It was obviously a logistical error on best buys part. The first person showed at 730am but all he could do was take the tv off the wall. In and out in 5 min. He asked if he could come back the next day but i said absolutely not. It needed to be figured out a made right today. He said to call him when they dropped off the new tv. The new tv was delivered at 1030am. The dropped off the new and took the old. They were in and out in about 5 min. They didnt make any effort to visually check the tv for any issues cosmetically or in function. They also left without monting it. I admit that i didnt think about checking the tv untilafter they left. I called the technician that is supposed to mount the tv. He said he lost his other tech that was assisting him. It would be a few hours before he could get back to mount it. That was at 11am ish. Havent heard from him since. I noticed on the Best Buy app that my appointment went from 7am-11am up to 3pm-7-pm. ALL DAY IVE BEEN WAITING. I understand that things happen. I get that. However, this entire process from the start has meen chaos. Im sorry but with the amount of money ive spent for the TV and this service this process has been RIDICULOUS. I feel like there should be some kind of compensation for the unreliable execution of what i figured should be a pretty cut and dry service. If you use the best buy service Im sure you will have no issues. My words of wisdome though is to warn you not to be surprised if thigs dont go according to the plan.

Mohammad was the guy who came and mounted my TV. He was excellent and very detailed. Would definitely recommend.

For the price, it's a great mount! I have it for a 60 inch TV and it holds very well! No issues. I'll be purchasing another one for a separate room.

If I have to have anything mounted in my house I will always go to geek squad they are amazing and they are really careful and always are positive and helpful

I will use Geek squad for future services. Time was taken to make sure I understood how to operate tv. There was attention to detail and no trash was left behind.

They did an excellent job mounting my TV on the adjustable TV stand.

The agents did an outstanding job with the installation. Plus, they were courteous and friendly.

My in home team was professional and prompt. They went right to work. Explained everything very well.

Great mount! I added the insurance and was able to get free mounting as well.

The tech did a very good job. The cleanup was also good. they showed me how to operate the system also,

So I purchased a different bracket but when they came to install and gave me the right one this one is amazing went and bought another one instantly

TV feels secure and can rotate where you need it to

Did a great job and did everything they said they would do

Very professional and helpful.He finished all setup with in less than 30 minutes

The agents mounted the TV, hid the cables (power too, but it's $50 extra) and made sure everything was connected.